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Leverage The Capabilities With Best Salesforce Products

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By Author: Ankit Bansal
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Salesforce is a leading as well as a useful cloud-based CRM platform. It has many valuable and features rich products contained and integrated with it. Leveraging the capabilities of these Salesforce products helps drive business growth as well as ramp up profits and margins. We take a look at some of the important products.

Salesforce service cloud – This is useful, as well as powerful Salesforce products, aim to simplify customer service experience. Its main role is to give more personalized and customized support via different channels such as phone, email as well as live chat. Its console presents the agents with an easy to comprehend the view of all pertinent details to a case from any particular department to ramp up agency productivity.

Salesforce Einstein – If you are seeking a business analytics solution then this Salesforce product is the ideal as well as the best product. This mobile-first analytics platform works with any information from any source. Its main offerings are fast cloud speed at scale, elegant data visualization, user-friendly mobile interface as well as instant data exploration. For your information, this product is natively integrated into Salesforce.

Salesforce Live Message- This is a mobile messaging product to stay connected with clients on the go. It provides a more convenient method of giving a solution without relying on the web browser. Personalized and customized conversations take place in the messenger app of choice by the client.

Salescloud – Salesforce sales cloud is CRM. It is usually referred to as Salesforce CRM. It powers growth in the accounts, locates customers as well as close deals. Some of its best features are partner management, sales collaboration, sales forecasting, lead management, contact management, and others.

SalesforceIQ – Sales Cloud includes product SalesforceIQ. The latter connects email and Sales Cloud to enable sales staff to sell intelligently as well as give exemplary customer service for all clients because of its built-in intelligence. Driven by relationship intelligence technology, this Salesforce product aids small as well as medium-sized companies to get deeper insights regarding their clients and make more sales.

Salesforce CPQ – Another useful product is Salesforce CPQ. It gives the capability for users to sell and bill in a single platform. It provides full support to the customer life-cycle right from the stage of lead to retention. Its tools can be utilized by sales staff as well as channel partners to quote rapidly, configure and price even on complex deals. The tool also automates discounts, pricing as well as approvals to help maximize your business's revenue and margins.

Lightning data – Another useful, as well as valuable Salesforce product, is Lightning Data. It is a bunch of third -party data apps that smoothly integrate into Salesforce. It enriches the available CRM data for an improved strategy in business, sales as well as marketing.

Salesforce also has industry-specific products which include Salesforce philanthropy cloud, Salesforce government cloud, Salesforce health cloud, and Salesforce financial services cloud.

More About the Author

I am a Digital Marketing enthusiast and Co-founder of Tech9logy Creators. We provide integrated IT services like web development, Digital Marketing, Salesforce Development, Salesforce Products, Mobile App Development and much more.

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