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Five Important Things To Look At When Selecting Business Voip For Smbs

By Author: Frank Bower
Total Articles: 10

If you are looking to open up dynamic communication channels to streamline efficiencies, VoIP is the best way to go for. However, not every Business VoIP service is the same, and each service has a different set of features.

To make things easy for you, we have provided top five tips to follow when selecting VoIP service provider for your business.

1. Affordability

It is one of the important characteristics of any service you choose for your business. What’s the use of choosing a VoIP service with bells and whistles if you cannot afford it? Most VoIP services charge you per user per month for unlimited calls.

VoIP services with advanced functionalities charge more per user per month. Before selecting any VoIP service check the features you want and select the one that offers the best value for your money.

2. Call Routing and Management

This is an important feature that allows the customer service representative to route the call to another representative when needed. Advanced Business VoIP services automatically route the call to the next available rep to reduce waiting time. The VoIP service you select should offer both, automatic and manual call routing feature.

3. Support

As with any service or product, the after sales support is an important factor to make effective use of the VoIP service and deal with any problems that might crop any time. The VoIP service provider should offer 24x7 phone support to deal with emergency issues.

The service provider should also offer chat or email support to find solutions to not so urgent issues. Since communication is the lifeline of a business, you would want uninterrupted VoIP services to stay connected to your customer, suppliers, and business partners. You need to look for a service provider who guarantees your queries will be answered immediately.

4. Security

Security is an important aspect for every cloud-service related to your business as new types of attacks evolve every now and then. For a cloud service based VoIP app that serves as a communication hub for your business, security inside-out is an imperative measure.

End-to-end encryption, validation, behind the firewall protection are some of the security technologies that make secure VoIP communication and reduces/eliminates events of eavesdropping.

5. 3rd Party App integrations

If you want your customer service and sales representatives to be more productive while on calls, you would want a VoIP service that allows 3rd party app integrations. For example, integration with apps like Dropbox or Google Drive would allow direct access to documents without closing the VOIP application.

Similarly integrations with apps like Salesforce, Zendesk can give information to take the right decisions while on the call.

Regardless of the business niche, communication is the vital link to connect with your customers, business partners, and stakeholders. Following the tips above will help you select a Business VoIP service which can strengthen the core operating efficiency of your business.

Do you any other tips to select a VoIP service provider for your business? Please feel free to comment.

GenVoice.net is an innovative telecom company providing a wide range of cloud communication services such as PBX phone system, contact center, call center and open API (programmable SMS/MMS, Sip Trunking and etc.). GenVoice specializes in white label phone system, VoIP phone system for businesses, hotels and hospitality industry in Toronto. To know more, visit https://www.genvoice.net/blog/.

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