123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Benefits Of Proactive Live Chat Service

By Author: Surabhi Joshi
Total Articles: 125
Comment this article

Customers who are their your website for the very first time are their basically looking for some information. Here it becomes necessary to take the initiative and communicate with them by having meaningful interactions with proactive chat.

With proactive chat you get the opportunity to connect with your customers, relate to their requirements and help them out with any product information they might need.

With reactive live chat, the chat agents basically wait for the client to click the chat button when they encounter a problem. But proactive live chat is a lot more than this. Here the chat agent does not wait for the client to click the chat button, but the representatives initiates the communication on their behalf.

They can have a look at the customers history as to which pages he is browsing, the duration for which he is at the particular website and the products in which the has interest. So before he faces any problem the chat agents can offer them help which lands the customer with a positive experience.

Even engaging the visitors via live chat also prevents them from leaving your website due to lack of relevant information and checking your competitors site as to what are they offering.

Proactive chat can also be used to generate interest in your products and services. The chat agents can now, with proactive chat tell the visitors about your latest products, offers and deals. There are many customers who may have hundreds of confusions and queries before they make a purchase decision. With live chat these questions an be responded in real time and the customers can be provided with exemplary experience which increases the chance of sales too.


Source: https://www.livechatagent.com/benefits-of-proactive-live-chat-service/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 64Word Count: 279See All articles From Author

Add Comment

Business Articles

1. Specialty Dock Levelers And Their Applications
Author: Southern Dock Products

2. Loading Dock Equipment Upgrades In Austin, Texas
Author: Southern Dock Products

3. Applications Of Loading Dock Levelers
Author: Southern Dock Products

4. Pr Professionals And Their Role
Author: The Yellow Coin Communication Pvt. Ltd.

5. Pr Jobs When Social Media Is Your Field
Author: The Yellow Coin Communication Pvt. Ltd.

6. How To Master Jira: An Extensive Guide
Author: Christian Lane

7. What You Need To Remember When Hiring A Skip Bin
Author: Marsin Mackle

8. List Of Pr Activities
Author: The Yellow Coin Communication Pvt. Ltd.

9. Further Enlargement The Most Declare Gst Yearly Come Back And Gst Review
Author: advisesonu

10. Trading Options Around Earnings Season Can Help A Trader To Make More Profits!
Author: Phil Hughes

11. Why Vines Mini Golf In Swan Valley Is Quite Popular Than Others?
Author: Carly Odgers

12. Go Portable When You Buy Used Macbook Air For Sale
Author: Amato Cole

13. Advantages Of Induction Cooktop
Author: admin

14. Focus On Expansion And Coverage
Author: The Yellow Coin Communication Pvt. Ltd.

15. Things To Consider Before Selecting The Swan Valley Accommodation
Author: Carly Odgers

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: