123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Computers >> View Article

How To Fix Webroot Authentication And 1308 Error?

Profile Picture
By Author: Bradon Wilson
Total Articles: 115
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Webroot Inc., is an internet security services provider for businesses and consumers. The company introduced antivirus protection with the Webroot Antivirus followed by launch of the Webroot AntiVirus with AntiSpyware and Desktop Firewall with added firewall protection feature. The company achieved success with launch of the Webroot Mobile Security for Android operating system for smartphones and tablets. The application software was basically designed to protect against viruses from apps and against the threats created when mobile devices are lost.
The SecureAnywhere products and mobile security offerings were expanded to include the iOS mobile operating system after their tremendous success. Webroot also had the worst results out of 20 products tested by AV-Comparatives in the September 2012 File Detection Test of Malicious Software, both in terms of malware detection rates and false alarms.

Webroot strives to ensure friendly experience of its customers in installing or uninstalling their softwares, but occasionally errors do occur. The following information may help users if they receive such errors.

Trouble faced in installing or uninstalling Webroot programs

It is recommended that certain errors related to install or uninstall can be resolved by either uninstalling any previously installed Webroot security software or by running specialized cleanup utilities first and then reinstalling it.

The following are recommended steps to be followed:

For Windows XP
Step 1: Click on the Start button and open the Control Panel.
Step 2: Select “Add or Remove Programs”, and then select the ‘Webroot’ security product from the list and click ‘Remove’.
Step 3: Restart computer after the uninstall is complete.

For Windows Vista or Windows 7:
Step 1: Click on the Start button and open the Control Panel.
Step 2: Double-click on either “Uninstall a Program” or “Programs and Features” whichever appears.
Step 3: From the list, select the ‘Webroot’ security product and click ‘Uninstall’.
Step 4: After the uninstall is complete, restart the computer.
Another common error incurred with the Webroot program appears as follows:

“error: Authentication with WebRoot Failed in iprep.log”
The main cause of the problem is associated with the Netscaler Not storing credentials. It is recommended that the users upgrade the Netscaler to Version 11.0 build 66.11.nc+ or Version 11.1 build 47.14.nc+. In order to get the authentication done to WebRoot properly the below-mentioned parameters should be passed:
Here device_id should be sysid and user_id is S/N:
Sys_id comes from “show ns hardware”

And lastly, an issue with the Webroot Anywhere Anti-Virus Software is discussed. Many users come across the 1308 error with the AcInetEngineps20.dll When installing Autodesk software and on navigating to the folder the file already exists. In this case, users are recommended to follow the following steps:

Step 1: Delete the following folder: C:\Autodesk.
Step 2: Re-download the software as a browser download. You will need to re-extract the software with Anti-virus software off [Webroot SecureAnywhere].
Step 3: Exit the installation.
Step 4: Right Mouse click on C:\Autodesk folder > Properties and change the permissions to Full control.
Step 5: Confirm that Webroot SecureAnywhere Anti-Virus has been disabled.
Step 6: Run the Setup.exe > Right Mouse Click > Run as Administrator.

If issue still persist after following these steps, you may please contact 24/7 Webroot Support for further assistance.

Source: How to Fix Webroot Authentication and 1308 Error?How to Fix Webroot Authentication and 1308 Error?

Total Views: 159Word Count: 525See All articles From Author

Add Comment

Computers Articles

1. A New Psvr Controller Design Might Get Revealed By Sony Patent
Author: Jaxson

2. Want To Enable The Touch Screen In Windows 10? Here’s How To Do It.
Author: Jack thomson

3. The Best Computer Desks In The Year 2020
Author: Jay Cross

4. Improve Your Online Security With Ad Blocker
Author: Sovo Inc

5. Advantages Of Using Air Conditioned Server Rack
Author: Bishal Sharma

6. Everything You Need To Know About The Nubia Watch
Author: John Smith

7. Best Dell Laptops You Can Buy
Author: Jack thomson

8. The Key Benefits Of Multi-factor Authentication
Author: Abdul Saleem

9. Impact Of Social Media On Today’s Life
Author: Mia Watson

10. 5 Awesome Things You Must See Before Taking A Laptop
Author: shyam

11. Top 6 Services Offered By The Aws Company
Author: Anu Walia

12. Where To Buy Apple Mac Pros For Your Business
Author: Amato Cole

13. 7 Pros Of Native App Development Vs. Hybrid & Web Apps
Author: Mike Cole

14. Peoplesoft Self-service Applications: Security Best Practices
Author: Abdul Saleem

15. Difference Between Ios And Android Testing
Author: kirankumar paita

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: