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A Smarter Way To Manage Hotels: Smart Hospitality Technology

By Author: Manisha Nigam
Total Articles: 59

Services sector worldwide is growing leaps and bounds with India as its apex. The Hospitality bee that is responsible for the tremendous growth of Malaysia, Thailand, and Dubai is all set ready to bite Indian services sector. As the best practices to live up in the competition and to provide best customer experience, Smart Hospitality Technologies have already gained popularity all over the world and are waiting to be embraced by India. Scroll down to know the reasons that make these technologies desirable.

• Operational Efficiency

Hospitality Management Systems provide easy and perfect solutions for day to day operations in hospitality industry. One has to select a best and reliable software system after competitive and careful comparison of various soft wares available in the market. A best system act as all in one solution for all operational problems.

• Saves Money

Though it seems to be costly investment in acquiring a hospitality management system, they are capable enough to bring operational and management costs that would be incurred without one. The expenditure incurred and revenue generated in the establishment can be properly recorded and tracked, thus reducing wastage and risks.

• Integrated Management

Instead of going for a separate software for each function a single umbrella software covering all operations would help in maintaining different functions in a hospitality industry. The system should have the capability to manage bookings, vacancies, services, inventory, human resources etc. on a single database with user-friendly and multi-tasking abilities.

• Wide operational capabilities

Hospitality Management systems not just help to manage the tasks at back end but also helps in providing communication facilities between managers, staff and clients with add ins for alerts for VIP check-ins, complaints, feedbacks, SMS alerts etc. This would be help in better coordination and best guest service.

• Efficient Services

Serving guests efficiently is not just limited to personal communication, smart technologies helps to reach customers through E- Check in, Checkout, and e Menu facilities. These out of the box capabilities provide enhanced guest experience and bring back customers.

• Global reach with bookings

Cloud-based reservation systems help in advance booking from all over the world, helping the establishment to get global reach. Log-ins can be provided to various organizations and travel agents giving them a better booking experience and to grow the market.

With over 29,000 premium hotels under construction and many foreign players entering in Indian market due to eased foreign investment regulations, it is imperative to rope in world class management techniques into the industry. With the introduction of such software hotel management would become much easier and investor friendly. Various software houses are providing hospitality management software that is user-friendly and customized to Indian needs. Now it is in the hands of Indian entrepreneurs to realize, explore and exploit its use.

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