123ArticleOnline Logo
Welcome to 123ArticleOnline.com!

ALL >> Business >> View Article

What Goes Into Exceptional Customer Service?

By Author: NetZealous LLC, DBA TrainHR
Total Articles: 179

The most important ingredient of any business is the customer. Mahatma Gandhi nailed it when he said way back in 1890 in South Africa: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

So, what is more important for a business than providing good customer experience? All that goes into creating a happy experience for the customer need to be put in place in a product or service-based organization. The basis to ensure a positive customer experience is for the organization to demonstrate that the purpose of its business is the customer. Everything begins and ends with the customer in mind.

Ways of offering great customer service

The ways of developing customer service, the single most important aspect of a business, will be the learning that will be imparted at a webinar that is being organized by TrainHR, a popular provider of professional trainings for the HR industry.

Drew Stevens, President of Stevens Consulting Group, a renowned keynote speaker and author of popular books in customer service and selling, such as Split Second Selling, Selling the New Norm, Customer Momentum and Grand Slam Customer Service, will be the speaker at this webinar. To gain the benefit of this learning, please register for this webinar by logging on to http://bit.ly/2gA3slC . This webinar has been approved for 1.0 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Drew will cover the following areas at this session:

What is Engagement and How Does It Aid The Customer Experience
It's 2015 So What Do Customers Really Expect
Why Mystery Shopping is Helpful to the Customer Experience Process
How to provide a seamless, consistent customer experience across all channels.
Learn How to Create Messages and Develop Processes Are Consistent Across Channels
What Do Customers Really Expect]
Responding successfully to specific customer expectations
Three Ways to Develop Customer Centricity
This webinar will offer learning on the following:

Retaining customers costs less to the business while creating less labor in the channels
More content customers inform new prospective customers via social media
Achieving higher levels of customer service leads to higher future revenue
When there is contentment in the channels there is higher morale, higher productivity and less customer service issues.

Total Views: 152Word Count: 421See All articles From Author

Business Articles

1. Why Video Transfers Have Become So Essential At Present?
Author: alphadvdcreations

2. Video Transfer Method To Keepyourfavourites For Life
Author: alphadvdcreations

3. How Compact Lube Trucks Can Increase Industrial Maintenance Capabilities
Author: Scott Lee

4. 5 Tips To Get Your Construction Business Visible In Canada
Author: Rick Greoneveld

5. Why Retailers Need Ecommerce Product Catalog Management?
Author: Liza Zeimer

6. Cutlery For Wedding Should Have A Smooth Reflection And Smooth Edges!
Author: Dean Lance

7. Htc Screen Repair And Replacement In Uk
Author: Rosie Grace

8. Cutlery For Wedding Made From Copper Is Always Safe On The Use!
Author: Dean Lance

9. Floor Lamps South Africa Is Safe And Extremely Beneficial On The Use!
Author: Dean Lance

10. Stem Floor Lamp Is Designed To Produce Perfect Accent Of Lighting For Your Home!
Author: Dean Lance

11. To Be Appropriate For Benefiting Instant Cash For Me
Author: Jack martin

12. Opportunities For The Global Waterproofing Admixture Market To Reach $4.5 Billion By 2023
Author: Lucintel

13. Money Loan Specialist Carries On In A Positive Sense And Answers
Author: Alex Mighty

14. How To Increase Sales By Using Just One Word
Author: Ian Marsh

15. Xbox Game Console Repair Services In Uk
Author: Rosie Grace

Login To Account
Login Email:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: