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Outdoor Wall Lighting
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In Part I of Fix Fixture Trip Ups, we spoke about how the e-commerce order process works, in general. Here are some tips on finding the replacement parts you need, when your outdoor light fixtures shade has been accidentally broken, or when those special bulbs that came with the fixture have blown out – and they’re not ‘normal’ bulbs. Things occasionally happen to fixtures despite the fact that they might hang high on the wall or way over your head. Maybe that ladder you carted down the staircase just clipped the foyer chandelier, or the kid’s smurf ball knocked the glass shade off the wall fixture. Accident’s happen. In some cases, you can order a replacement part for the item. Having a little bit of education on how to order the parts, goes a long way in terms of reducing the stress of searching the internet endlessly to replace something that’s been broken.
Here’s when it might be more difficult:
If the fixture is older than five years.
If the fixture is a fan motor or motor part.
If the fixture is a crystal piece, hinge piece, finial or remote control.
If you got it at a flea market and were hoping to find a part to make it a complete fixture.
We know how it goes. You need a piece or part that’s broken off and you can’t remember the brand of the fixture you own. (Because you weren't organized and didn't ‘white envelope‘ the invoice details initially when you first received the product!) So you go online looking for a part that ‘looks like’ what you think you need and you order it from some random e-commerce store. Then when it arrives you find out it won’t fit your fixture at all. You’re stuck having to either keep it or pay shipping back, and worse, possibly pay re-stock fees. Even worse than that – you didn't pay attention to online store policy which told you that accessories or parts are non-refundable.
TIP #1– STICK WITH THE SAME MANUFACTURER and SAME E-STORE:
For every fixture and dining chandeliers you purchase, dedicate a white envelope to holding all fixture purchase invoices and packing slips in it and then file it in your office or store it in a kitchen drawer. Any time you need a fixture replacement part, not only can you call up exactly where you purchased the item from, you can call that store and tell them exactly what you bought. Their phone number will be listed on the invoice. They can then help you to get exactly the part that you need, because from your invoice, you will be able to provide them the exact sku# number of the product you own. Because you are calling the same e-store you purchased the original fixture from – you will have an ongoing account that both you and the store can refer to, for any future purchases.
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