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A Brief Summary About Live Chats
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Live chat is the system or a web service which allows businessmen to communicate among those who are online in real time. Live chat can occur between any person irrespective of profession, age and country. It is one of the best ways of interaction between individuals who are separated by distances. They usually provide information and support of customers and clients.
Features of Live Chat:
The two main elements used in entire platform of live chat is agent application and website chat widget. Website chat widget are seen by users and embedded on website of the customers. The live chat website consists of small chat box present at the bottom right corner of web browser. Its widget is visible on mobile devices as mobile application or browser and on desktop. Agent application is usually used by employees of the live chat company to solve the queries of customers. The employees usually log in and then, have a live chat with the visitor visiting the website. These applications contain user interface tools to make the communication more efficient and quicker. The communication can occur from one to many or many to many. Some of the tools are keyboard shortcuts, canned response and various tag systems.
Live chat websites have additional features like built in ticketing system, website traffic monitoring in real time and efficiency analytics for agents. These are available in various languages: French, Greek, German, Spanish and Korean. There are many ways of having live chat session between visitor visiting website and model.Some of them are: active communication and passive communication.
Types of Communication in Live Chat:
Passive communication usually occur when the visitor clicks the widget or chat button displayed on mobile or desktop whereas active communication occurs when the visitor satisfies a certain criteria.Communication of visitor with model is a type of active communication. After, the criteria is met, the visitor gets a customized message. Usually agents close the sales during chat session. This increases overall conversion rate. This also helps in uptime tracking and performance monitoring.
Live chat software is based on custom integrations and REST based APIs. They also maintain single point of contact so that the employees can manage all customer services from single software. This also helps in maintaining activities related to online sales. They are provided using various channels like social media, emails and chats. Its software consists of help desk software, live support and capabilities to maintain web analytics. This website is based on data gathered from purchase of various buyers around the world. This also offers many additional features along with its main service.
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