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5 Things To Ask Your Soporte Tecnico Before Hiring Them For Mantenimiento De Computo

By Author: Paul Wright
Total Articles: 592

Computers being sophisticated electronic machinery may call for Soporte Tecnico time and often. Although there are many online guide and support available for mantenimiento preventivo de una computadora, still there may be problems which demand a technical support from computer maintenance experts. While there virtually thousands of online technical support providers these days, but selecting one for a remote assistance for maintenance and repair of computers seems to be a difficult task, all together. Well, here are 5 things that you need to ask your technical support provider before hiring them in order to judge their ability and professional response.

a. Familiarity with your device:

This is a minor, yet important factor to ask your technical support provider. Although the basics of computer and peripheral devices are almost same in nature, but as per the device manufacturer there are differences in terms of BIOS setup, chip-level configurations, MLC (Main Logic Cards), motherboard configurations and such others. In order to receive the best support for your mantenimiento de computadoras, it’s always better to ask your support provider if they are familiar with the product or not.

b. Poliza de Soporte Tecnico:

For any professional support provider, it’s very important to keep a clearly drafted Poliza de Soporte Tecnico. This may be for mantenimiento preventivo de una computadora or for breakdown maintenance; the policy should incorporate the processes involved, contact details in case of further issues and such other vital factors. You must ask your support provider if they follow specific policies for maintenance of the computers of other hardware and networking devices.

c. Turnaround time:

One vital factor to ask your support provider is the turnaround time for your specific issue. This may sometimes be important as you might need support for mantenimiento de computo or for some other device, whose downtime may affect your overall business. For example, if a network router needs maintenance and you don’t have another redundant solution at hand, your entire network may halt till the router is rectified and connected to its port. Time is a vital factor and thus asking about the turnaround time can help you to get prepared for the maintenance, whether it’s a preventive one or breakdown maintenance.

d. Mode of support:

One of the most vital aspect is the mode of support. You must ask your Soporte Tecnico what mode of support they usually offer. This may be support over telephone, over online chat or over personal visit. Understanding the mode of support can help you to plan your time to receive the technical support from your preferred support provider.

e. Cost of maintenance:

And of course the most important one is the cost of the support you intend to hire for mantenimiento de computadoras or for any other related devices. Online technical support providers often rate reasonably low, but it’s an issue that needs personal visit to your place that may cost you a little higher. Tell them the problems, make them understand the issues, ask for their Poliza de Soporte Tecnico and associated costs. This will help you to get the most reasonable solution within your preferred budget range.

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