Multi Tenant Ip Pbx Solutions Enriched The Hospitality Business

By Author: Jullie Potter
Total Articles: 16

These days it is common that people make trips for various purposes. The business people used to arrange the conferences, seminars, board meetings, etc. at the lavish hotels. The company executives also travel across the different countries to attend the international expos and events, during which they have to stay at the hotels. If we look at the personal side, people usually get busy in the rat race of the profession, which doesn't leave room to spend quality time with the family. Thus, people used to take a break from their routine work in weekends or at some time interval and go for the day out, or picnic, or a long holidays with the family. Here, also they check-in to the resorts or hotels. Due to all these work life balance needs of the people, the hospitality industry has witnessed a great success in the last decade. There are many hotels which have the chain of hotels across the globe to serve their new and regular customers.

The success increases the difficulty at certain extent, the hospitality business also faces the challenges. Of course, serving better customer experience is important, but that can be easily achieved with the best amenities and staff. The key concern areas are coordination, communication and collaboration. It is not only difficult to focus on these three key areas, but also consume a big chunk of money to keep it running. The effective solution to get over this issue is the modern IP PBX solutions. The usage of IP PBX solution not only aid the coordination, communication and collaboration, but also decreases the operational cost in a way that the ROI increases as much as 500% for many hotels.

Let's delve how the multi tenant IP PBX solution aid the 3 important part of the hospitality industry.

Coordination
The IP PBX solution comes with the features like IVR, which allows the customers to get their queries resolved automatically. The customers can navigate the amenities, raise booking request, pay bills, etc. using the IVR without holding the phone. It also removes the need of the attendant to answer each customer call manually.
Most of the IP PBXes are using the SIP based technology, which makes internal communication absolutely free or too nominal. It also decreases the outgoing call charges remarkably, which further add a few bucks in ROI.

Communication
The IP PBX solution makes communication too effective. Using the various call related features of the PBX like, call routing, call forwarding, find me/ follow me, working hour setting, etc. ensure that each call is routed to the right person. It also assures that an important call never missed.

The call routing features like least cost routing ensures to give the best possible communication experience by selecting the route, which cost the least possible expense. This again saves the money and add a few more bucks in the ROI of the Hotels.

Collaboration
One of the most difficult areas for many big hotels, Collaboration. Specifically, those which has more than one national or international branches. It is often a case that two or more branch executives need to conduct a meeting, or exchange few reports, or words to maintain the same user experience in each branch and keep the operations on track. Here, the multi-tenant PBX solution works like a technological boon. The multi tenant PBX solutions provide the advanced features of collaboration.

It also provides the extensive reports so the management can gauge the areas to aid their important decisions.

In a nutshell, the multi tenant IP PBX solution provides a tool to the hospitality business to communicate, coordinate and collaborate more efficaciously and aid the overall ROI.