Modern Pbx Software Leverages Corporate Houses, Mncs And Enterprises

By Author: Jullie Potter
Total Articles: 17

Modern PBX software Leverages Corporate Houses, MNCs and Enterprises

Summary
Modern PBX software caters all the communication requirements of large scaled business houses and enterprises. It strengthens the organizations with its value added features. The PBX software also provides the cost benefits and better customer serving options, which aids the business with various direct and indirect benefits to ensure the growth and profit.

Body
The business houses, big enterprises and MNC companies usually have the large clientele, gigantic team, more than one remote offices/ branches and a panel of the board of directors. The data usually flow in between these entities. The business entities also need to communicate in regular basis. The organization needs to make sure that the communication is uninterrupted. At the same time, the communication must happen in real-time and rapidly. The enterprise also needs to make sure that the data flowing here and there must be secure. All these requirements of the enterprise can be catered using the modern PBX software.

The modern PBX software comes with a pool of advanced features, which not only successfully cater the communication need of any number of business people securely, but also aid the growth of the organization with its value added features. The features of a PBX software are listed below:
-Calling features:
Call Pickup
Call Waiting
Call Park
Call Transfer
Call Forwarding
Call Trace
Calling ID
Call Back
Call Recording
Call Through
Call Monitoring
Wake-up call
-Routing Features:
Least Cost Routing
Skill Based Routing
Location-Based Routing
Hybrid Routing
-Interactive Voice Response (IVR)
-Follow Me
-Fax on Demand
-Hunt Groups
-IP Telephony
-Softphone
-Speed Dial
-PBX Toll Restriction
-Visual Phone Dialer
-Autodialer
-Three way calling
-Conferencing
-Automatic Call Distribution (ACD)
-Automated directory
-Automatic Attendant
-Account Code
-Call Logs and CDR
-And more

The feature names are self explanatory and have the exact same functioning as the name. There are many software development companies worldwide, which offers custom PBX software development services. The user organization may select the features it requires to satisfy the communication need based on the current and future scope of the company.

There are two types of PBX software available in the market.
-IP PBX and
-Hosted PBX

The IP PBX solution is deployed on the company's server. The company needs to manage and maintain the software in-house. Whilst, in the usage of hosted PBX solution, the enterprise has the option to rent the PBX services from the PBX services provider. The solution is hosted on the service provider's premises so it is managed and maintained by the service provider himself. The company only needs to pay the rent of the PBX services it is using. The company may select either IP PBX or Hosted PBX solution based on its needs.

Both, hosted PBX and IP PBX solution has its own benefits and limitation. Usually, the IP PBX software has a graphical user interface, which is designed and developed in a way that any person can manage it with its fingertips. It eliminated the requirements of bulky hardware as well as wiring so it doesn't require much of maintenance. A single network or admin person with little to no training can handle the whole PBX system swiftly and efficiently. At the same time, hosted PBX system allows to take advantage of possible competition in the market. As it is a software based solution, the business house doesn't need to suffer with the vendor lock-in problem. The organization can switch from one PBX services provider to another easily based on the features and cost benefits they offer.

The modern PBX software allows companies to automate the query resolution, decrease the operational cost and improves the resource utilization. This benefits in the long term growth of the company. Thus, somewhere the modern PBX software has become a must need software at a corporate houses, MNCs and enterprises.