ALL >> Computers >> View Article
Integrating Ivr For Improved Professionalism And An Enhanced Customer Satisfaction
Total Articles: 16
Interactive Voice Response (IVR) System is an automated telephony system that interacts with callers, gathers and gives information, while routing calls to the appropriate department. It can utilize either one or all the combination of voice telephone input and touch-tone keypad selection and provide appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media depending on system setup.
An Interactive Voice Response application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and the ability to record voice input for later analyses and usage.
With the advent of the globalized work climate, more and more companies are using it due to reduced cost, effective working and it being based on the cloud rather than setting up a separate system like earlier.
IVR system can be very advantageous for a company in various ways from providing efficient customer services to reducing working cost and resources for the company. Commonly, such application is used in :-
Banks and Stock account balance and transfer
Surveys and polls
Office call routing
Simple order entry transactions
Places that require a Selective information lookup such as movie or work schedules.
Provisions of using IVRS:
Interactive Voice Response solution provides you with the opportunity to configure personalized IVR messages and prompts apart from providing pre-recorded messages to showcase professionalism of your business. It helps in collecting information about the callers which would help in the future calls and provide the right response from the right person for the query, thus providing an effective automated customer service support.
It helps to prioritize calls based on caller’s value by saving information of pre-existing important clients , thus making sure that the company doesn't lose a high value customer to poor customer service or slow response time. Another important aspect of using such system is its ability to route the caller to the right agent or department most qualified to handle their needs, while also allowing the company to handle high call volume efficiently.
Small companies and startup can use IVR system not just for efficiency, but also to show professionalism and make the company look larger than it is by providing different options, although it would be a single person handling the calls for all the departments.
Key Benefits of Interactive Voice Response Solution:-
Easy to setup
Allows you to have automated customer support
A personalized and customized experience for your customer
Reduced transfer errors
Prioritize calls based on value of existing high profile customers
Helps improve professionalism
Improves customer satisfaction by increasing agents and companies efficiency
Cost effective, affordable and profitable in the long run
Thus the IVR system has become an important aspect of today's fast growing businesses that specially focus on client interaction and satisfaction. It is thus utilized in all contact centers or call centers and gives various advantages in providing a positive feedback to the customer. The system also helps the business to grow and takes out the possibility of human error or any factor that might affect the company's ability to provide efficient response to the customer.
As IVRS is automated, it doesn't require to sleep, take a break, a vacation or a sick leave nor does it get tiring thus taking the human factor completely out of the equation.
Computers Articles1. How To Fix Norton Antivirus Error Code 0x80045001?
Author: Aida Martin
2. Young People Take Charge In The Office
3. How To Fix How To Fix Mcafee Antivirus Mp Error 500
Author: Aida Martin
4. Tech Support For Dell | Call +1 (888) 784-9316 - Dataalign
5. The Computer Forensic Analyst Use Latest Technology To Bring Out The Truth
6. Kaspersky Tech Support
7. How To Start A Computer Repair
Author: john plp
8. How To Fix Aol Instant Messenger (aim) Error 5
Author: sara williams
9. Is Your Computer Safe From Cyber Attacks?
Author: Aida Martin
10. 1-844-762-3952 | How To Show A Balance Due On Quickbooks Invoice?
11. How To Fix Common Dell Printer Problems?
12. Fix Technical Issues Regarding Hp Printers Pop Up Contact Us Hp Printer Customer Support 1888–463–56
Author: hp tech support help
13. Netgear Tech Support
14. Tally Erp 9 Solutions Provider In Mumbai
15. How To Updates Drivers On Hp Printers?
Author: bella watson