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The Information You Can Get From The Cisco Call Reporting
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The Cisco UCM customers need to have a simple but at the same time in depth approach for Cisco call reporting in order to manage their communication in more effective way. The software offers a good approach to reporting and to use the non standard CDR files found from Cisco UCM solution with the CDR reporting used traditionally. The unique data consolidation offers a comprehensive reporting which spans from a voice traffic analysis to reach corporate reporting on managerial point.
The cisco cdr reporting include the toll avoidance that shows the network calls that have been routed properly. The Missed Tail-End Hop-Off shows the calls that were not routed in a proper way. Conferencing Bridge Analysis is used to measure the bridge activity of the conference. Answered Shared Lines are used to measure the activity of the device and total usage of the calls. Abandoned Calls shows where and when the calls had been abandoned. Route Points shows the routed calls within a specific Route Point. Off or On Network shows the calls made from a certain Route Point. Ring Time identifies how long a department or a time that an employee used to ring. Hunt Group is the summary of the extension. Device type shows if the calls were made from iPhone, soft phone or hard phone.
The cisco call reporting software is a progressive solution for telemanagement and it has been developed, produced and designed to work with Cisco Platforms. The software can report about call tracking, expensive call alerts and productivity reports.
The cisco call accounting program helps you to leverage the Cisco infrastructure to get the best benefits from the resources of existing network. The program offers the accuracy with the ease to use for the requirements of CDR reporting. It offers the ability to schedule and to generate the reports while improving the efficiency and productivity of workers.
The cisco call reporting helps in optimizing for the trunk usage and toll fraud notification so that the security of the system can be enhanced. The users will get an immediate report about when there is any fraud or misuse of their telephony.
The cisco cdr reporting gives the ability to the customers to send the bills in order the harness data found with Cisco UC system and to bill back the customers or to generate more profits. The software has powerful reporting application, multi-site capacity with toll free alarm. The cisco call reporting software is used to centralize multiple property sites, reducing liability of the sites, minimize expenses and to centralize the reporting.
While choosing the cisco call accounting software, you have to make sure that the program has the ability to manage unified communication under Cisco. All accounting solution provides the report about voice, instant messaging and video. The software has to be able to support Cisco with other UC platform. It should help in reducing telecommunication cost. It increases effectiveness and efficiency and it should be easy to use with automated allocation. The software should be able to work in both Heterogeneous and homogenous network.
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