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Ex0-001: Itil Foundation 2014

By Author: Lilly Shah

EX0-001: ITIL Foundation 2014 is a new certification exam which is designed for the professionals of information technology validating the individuals on the latest terms and tools, the exam consists of forty five multiple choices questions which are given from the exam descriptive below, the exam provides the knowledge and skills to the applicants who learn the objectives carefully. The passing level for this exam is sixty five percent hence the applicants have to score twenty six marks out of forty available. The time given to complete the exam is sixty minutes in which no external help is allowed during the exam.

EX0-001: ITIL Foundation 2014 exam provides the validation of applicants on the topic of Service management as a practice, The ITIL service lifecycle, Generic concepts and definitions, Key principles and models, selected processes, selected functions, selected roles, Technology and architecture and Competence and training

The details are given about the descriptive of EX0-001: ITIL Foundation 2014 exam that are as follows: the topic of service management include the objectives where the applicants have to learn and explain the following concepts, these are, practices in the public domain, why ITIL is successful, explain the concept of a service, internal and external customers, internal and external services, IT service management, stakeholders in service management processes and functions, model and the characteristics of processes.

The ITIL service lifecycle is the next topic which covers, the structure of the ITIL service lifecycle, the purpose, objectives and scope of service strategy, explain what value service strategy provides to the business, the purpose, objectives and scope of service design, design provides to the business, the purpose, objectives and transition provides to the business, service operation the main purpose, objectives and scope of continual service improvement and value continual service improvement provides to the business.

EX0-001: ITIL Foundation 2014 exam next topic is called Generic concepts and definitions where the applicants should know how to define and explain the following terminologies which are, Utility and warranty, Assets, resources and capabilities, Service portfolio, Service catalogue, Governance, Business case, Risk management, level agreement, Operational level agreement, Underpinning contract, Service design package, Availability Service knowledge item management system, Definitive media library, Change types which are standard, emergency and normal, Event, Alert, Incident, Impact, urgency and priority, Service request , Problem, Workaround, Known error, database, role of communication in service operation Release policy, Types of services, Change proposal, CSI of business activity, Customers and users and The Deming Cycle.

Key principles and models is the next main topic that covers value creation through services Service design, the importance service management, the five major aspects of service design, Service solutions for new Management information systems and tools Technology architectures and architectures, Measurement methods and metrics, Continual service improvement, the continual service improvement approach, the role of measurement for continual service, Relationship between critical success factors (CSF) and key performance indicators (KPI), Baselines, Types of metrics which are technology metrics, process metrics and service metrics. EX0-001: ITIL Foundation 2014 is a very important exam.

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