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How To Deal With Unable To Mount Database?

By Expert Author: PledgeTechnologies

A user may have to go through a lot of petite problems while trying to mount the mailbox or public folder into the exchange server of Microsoft. However, as easily resolvable as it sounds, the case can be entirely opposite. The situation might sometimes leave them in a crisis that will disable them to access any data stored on the server.

Another situation when you might be facing the similar problem would be when you’ll be trying to create a mailbox folder and try mounting the mailbox on a Microsoft Exchange Server 2010. The mailbox mounting will not be made possible and you will be returned the following message:
“Failed/Unable to mount database”


One reason can be if the value of ConfigurationDomainController parameter and PreferredGlobalCatalog parameter is different. The mailbox database mounting will fail because replication latency will occur between the preferred global catalog and the configuration domain controller.

Another reason could be if the exchange database was not properly shut down due to PC fallacy or unexpected power cutoff. The process results in getting the database to a ‘dirty shutdown’ phase, which might also lead to the missing of many files. This transactional inconsistency will cause mounting problems for sure.

Dealing with it:

The issue can be resolved in multiple ways. You can ask your IT consultant to solve the problem for you. There are various IT services in SanFrancisco that can resolve the issue easily for you. If you want to get into the thing by yourself and sort it on your own, you can do the following:

Normal shutdown

If the database was shutdown properly and there was no transactional disturbance, you can move the checkpoint files and all other log files to some other folder and then, try mounting again.

Dirty shutdown

In case you weren’t able to shut it down properly and faced a dirty shutdown state, you can try to restore your files from the most recent backup or go for a database repair. A set of command-line utilities will be required and these will be provided by your IT service provider easily.

In case you are still unable to mount database, you can ask for help from the Microsoft server support group. Their support service will provide you a walkthrough to the entire process that will help you in sorting out the problem in a hassle-free manner.

While running organizations and performing big time operations on a daily basis, it won’t be plausible for you to give time to these problems and amend them. You can go for a IT consultants who can readily provide an effective support and care for your IT infrastructure. These organizations will be available for you whenever you need them and will charge you accordingly. These kinds of services exempts you from the need of hiring a full-time system administrator for your IT infrastructure and paying a huge amount. With the help of these providers, you can manage your entire IT framework in the best way and at the cost of nothing.

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