123ArticleOnline Logo
Welcome to 123ArticleOnline.com!

ALL >> Computers >> View Article

Making Amends After An Episode Of Website Downtime

By Author: Davis J Martin
Total Articles: 8

You may think that the only thing your business loses during an episode of website downtime is profits, but that isn't necessarily the case. Oftentimes, a business will also lose customer confidence, customer satisfaction, and respect after an instance of extended downtime. In fact, website downtime is one of the leading causes of damage to a site's reputation. How you handle that downtime and make amends with your customers after downtime happens can have a drastic impact on just how much that website downtime affects your business.

What to Do During Downtime
Your site is down. You know your customers are trying to access it. What do you do? You can leave them in the dark until the episode is over, but that is going to wreak havoc on the reputation of your site. What you need to do is communicate with your customers about the website downtime, letting them know the site is down, to follow you during the outage via social media outlets, and give them an estimate as to when they can expect the site to be back up and running.

How to Make Amends after Website Downtime Occurs
After an episode of extended website downtime has occurred, you need to make amends with your website's visitors. First and foremost, it is always a good idea to send an apology email to your customer list after your site has experienced extended website downtime. An apology can go a long way in earning the forgiveness and respect of your customers, and it lets your customers know that you take their business and their time seriously.

You can also turn this apology into a rather innovative way to generate sales to make up for any profits your site may have lost during the website outage. Offering a one-day 10-percent or 20-percent discount code, or a coupon for $10 off a $50 purchase or $10 off a $75 dollar purchase, can be a great way to make your customers feel compensated for any inconvenience they may have experienced while generating sales at the same time. What you lose in profit margin, you will likely make up for in quantity of sales and any profit margin is better than no profit margin at all when it comes to making up for lost sales caused by website downtime.

Finding the Silver Lining in Website Downtime
It's important to find the silver lining in any situation, and even though it may seem like there is no upside to website downtime, you can indeed glean some positive outcomes from the situation. You can use website downtime as an opportunity to show your customers how well you communicate with them, how serious you are about customer service, and that you are willing to take steps to make things right. You can also use it as an opportunity to generate more sales, which can offset some of the cost of the downtime and minimize the effect that the downtime had on your site's profits.

Alertra is a leading provider of website monitoring and alerting services. We check website status and provide timely alert notifications and access to detailed reporting. If you are looking for a quality uptime monitor for your website around the clock, Alertra Website uptime monitor is the right option.

Total Views: 79Word Count: 540See All articles From Author

Computers Articles

1. Why Has The Sign Engraving Equipment Become An Essential For Personalisation
Author: Rob Hibbs

2. Computer Forensic Analyst Can Help To Dig Up The Truth Using Latest Technology Devices
Author: mikejanyl

3. How To Update Adobe Flash Player On A Mac Computer?
Author: Mac Support Team

4. Playstation 4 Repair Uk | Playstation Repairer
Author: Playstation 4 Repair UK

5. How To Recover Pst File Password In Outlook 2016 Free?
Author: Outlook Support Team

6. How To Securely Wipe Private Data With Active@ Killdisk
Author: James Vaughn

7. Find Reasonable Minute Of Every Day Norton Setup For Your Computer Needs
Author: Stephanie Smith

8. Register Your Business Name With Seo Friendly .co Domain Extension
Author: Ridhi Bhatia

9. Where To Find The Model Or Printer Number Of A Hp Printer?
Author: Maria Silvia

10. The Computer Repair Salem Ma Offer Best Solutions To Any Hardware Or Software Problem Of Your Comput
Author: spelenjoel

11. Things To Consider Before Buying A 3d Printer
Author: Jamie Smilovici

12. Everything To Know Before Using Surface Laptop Promo Code
Author: Christine Bleakley

13. Ps4 Repair London | Playstation Repairer
Author: Playstation Repair Centre

14. Pro Tip: How To Secure Windows 10 Boot Process
Author: Ellie Williams

15. How To Clear Cookies, Cache Memory And Browsing History In Aol?
Author: Maria Silvia

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: