123ArticleOnline Logo
Welcome to 123ArticleOnline.com!

ALL >> Computers >> View Article

“delivering Happiness” – The Tagline Every Cio Needs To Understand

By Author: AdamChriss
Total Articles: 54

The best companies are dedicated to their customers and build their processes using the customer’s experience as the primary gauge of success. These are what I call “customer-centric” organizations. Great customer-centric companies that have earned my loyalty are Zappos, Nordstrom’s, American Express, and Virgin America.

What makes company customer-centric?

Here’s a perfect example. I recently exchanged a pair of shoes (twice) that I had purchased at Zappos. I had seen the “Delivering Happiness” tagline and the book by the same name by CEO Tone Hsieh (*sigh*). When I indicated I wanted to exchange the shoes a “Customer Happiness Rep” immediately contacted me and walked me through the process. The entire process, which took less than 4 minutes, was designed around making my life easier, and I could feel it. Within 2 minutes of jibing my customer-happiness rep for her “drinking the corporate Kool-Aid” job title, I was convinced that the customer-centric approach actually made a gigantic difference.

Why is Zappos so successful? Because they allowed me to shop when I wanted to, when I wanted to, how I wanted to, and hassle-free.

IT has changed

Now think about the IT organization. IT has done everything it could to meet employees’ needs. But over the years, the process has become bureaucratic and inefficient. At the same time, the employees needed IT to be more responsive so they could be more productive, innovate at a faster rate, and drive the business forward.

Today, with the advent of the cloud, employees are no longer dependent on IT. Employees can go around IT and sign up for IT services directly with nothing more than an email address and credit card number. According to stats by GigaOm, this is happening on a epic scale, with 90% of IT purchasing projected to occur outside of IT by 2020.

The problem with this is three-fold:

Silos: Employees are good at selecting services for themselves, but individuality creates collaboration barriers (i.e. collaboration is difficult if everyone is using a different platform/service)

Cost: Individual adoption and purchasing creates unnecessary costs (i.e. enterprise licenses are much less expensive than the sum of all individual or team licenses)

Risk: If IT is no longer involved in directing and maintaining IT resources, the business looses control of its data and security, compliance, and governance become impossible.

The growing user-centric IT movement

Leading IT organizations around the world have realized this and are driving a strong “customer-centric” mentality into their businesses. This movement has been dubbed “User-Centric IT.” The result is not only a happier and more productive work force, but also alignment of the IT policy with a company’s security, compliance and governance policies. Ultimately, User-Centric IT management improves employee collaboration, reduces costs from redundant services, and reduces risks.

So how do you become a User-Centric IT organization? Here are 5 areas to consider:

1. Serve the business by empowering people
2. Adapt to the way people work, not the other way around
3. Enable people, information and knowledge to connect in real time
4. View mobility as a work-style preference, not a device
5. Make security inherent and transparent to the user experience

Author :

Adam Chriss, a proud contributing author and a freelance writer with interests in various subjects and writes articles on several subjects including Cloud Technology, Cloud Security, Cloud Data Security, Data Loss Prevention etc,.

Total Views: 117Word Count: 555See All articles From Author

Computers Articles

1. The Software’s Which Make The Companies Work Smarter And Saves Time
Author: Rehman Abdul

2. How To Update Norton To The Latest Version
Author: James Watson

3. How To Fix The Slow Pc Performance Error Occurred Due To Mcafee?
Author: Maria Williams

4. Avail The Services Of Private Investigator Milwaukee To Expose Truth Behind Your Suspicions
Author: mikejanyl

5. Fast & Reliable Xbox Service Centre In Glasgow
Author: Tony Blair

6. Why Seo Is Important For Website
Author: Golden Gate Technolabs

7. Quick Fixes For Sony Ps4 Repair In Belfast
Author: Tony Blair

8. Web Designing Company In Anna Nagar |web Design Company In Chennai
Author: pani

9. Garmin Map Update Free +1-888-524-8675
Author: garmin update

10. It Is Time To Switch From Magento 1 To Magento 2
Author: Maulik Shah

11. Fast & Affordable Services For Sony Ps3 Repair In London
Author: Tony Blair

12. Using Iot Device Platform Helps In Mitigating The Risk Associated With Iot Projects!
Author: Gianpaolo Riva

13. Garmin Customer Support 1-888 524 8675
Author: garmin update

14. Garmin Gps Map Update 1-888 524 8675
Author: garmin update

15. Prevent Your Fb Being Hacked +1 844 827 1201
Author: facebook hacked account recover number

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: