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What Are Requirements Of Iso 20000 Service Management System

By Expert Author: John

ISO/IEC 20000 is the 1st international service management standard, a multi-part series of connected documents. It defines the necessities for a service supplier to deliver managed services of an appropriate quality for its customers. To realize ISO/IEC 20000 certification, a corporation has to demonstrate that it uses management systems and practices so as to be compliant to the quality.

ISO/IEC 20000 is aligned ISO/IEC 9001 and ITIL. ITIL may be a comprehensive set of best observe for IT Service Management with a supporting skilled qualification theme and world-wide user community. ITIL and ISO/IEC 20000 share a typical sense approach to service management - do what works. One among the foremost common routes to achieving the necessities of ISO/IEC 20000 is via the adoption of ITIL service management best practices.

Formal certification schemes for international standards provide confidence within the level of capability that a service provider has achieved certification for ISO/IEC 20000-1. These schemes required audits to be performed by accredited certification bodies and accredited assessors that got to demonstrate that they work to internationally agreed standards of quality and repair.

ISO 20000 Service Management System Requirements

ISO20000 may be a service management system (SMS) standard. It specifies requirements for the service supplier to arrange, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements embrace the look, transition, delivery and improvement of services to satisfy in agreement service needs. ISO 20000 may be used by:

> An organization seeking services from service suppliers and requiring assurance that their service needs are going to be fulfilled;
> An organization that needs a regular approach by all its service suppliers, together with those in an exceedingly offer chain;
> A service supplier that intends to demonstrate its capability for the look, transition, delivery and improvement of services that fulfill service requirements;
> A service supplier to watch, live and review its service management processes and services;
> A service supplier to boost the look, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
> A bureaucrat or auditor because the criteria for a conformity assessment of a service provider's SMS to the necessities in ISO 20000.

ISO 20000 promotes the adoption of an integrated method approach to effectively deliver managed services to fulfill business and client needs. For a corporation to operate effectively it's to spot and manage various coupled activities. Co-ordinate integration and implementation of the service management processes provides in progress management, bigger potency and opportunities for continual improvement.

The ISO/IEC 20000 series attracts a distinction between the simplest practices of processes that are freelance of structure kind or size and structure names and structures. The ISO 20000 series applies to each giant and little service suppliers, and also the needs for best observe service management processes are freelance of the service provider's structure kind. These service management processes deliver the simplest attainable service to fulfill a customer's business desires at intervals in agreement resource levels, like service that's skilled, efficient and with risks that are understood and managed.

ISO/IEC 2000 consultant has written may articles on certification for ISO 20000 ITIL, IT services management, what is ISO 20000 standard requirements and more. I have also offer ISO 20000:2001 documentation, auditor training as well as system implementation services.

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