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How You Can Benefit If You Use The Cisco Remote Phone
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Sometime, it is hard to assess the problems on the part of the user without having to access the phone in its own. The Cisco remote phone offers the access to the remote control or remote hands to enable the user first hands observation to user part and to troubleshoot and also to verify the fixes in the remote way. This is done without having to involve the end user. Such approach saves time for both the support engineer and the end user. This allows the troubleshooting to take place.
The Cisco remote phone control helps the person in charge to get access to the functions and features of the IP phone in remote way. The technician can refresh and use the phone display in real time without going to the local area. The key features of Cisco remote phone software include the visibility to the end user while using the phone. The control of the phone for the replications of the problems and to place the test calls during the problems and the isolation phase. You can test after the fix that has been applied. You can close trouble the ticket and to report back the user when there is no longer a problem.
The support staff may view and may control the phone of the end user while being at a centralized location which allows the use of the troubleshooting, replications and the verifications problems.
The Cisco remote phone uses the Jphone tool which allows controlling the CISCO phone remotely. This helps checking the phone on the screen status and in the real time and you may not have accessed it before. With this Cisco remote phone software, you will get access to the display and to follow the Cisco IP phone in real time. You can use the phone and commend it as if you are in-front of the computer. You can order the phone and answer the calls by the use of the Cisco remote phone control. With the remote control, you can send the text message on the phone and you can guide the user of the phone on how to use your phone. You can troubleshoot or debug an issue and to validate it.
To be able to use the Cisco remote phone, the software needs to have its IP address. You can find two types of the mechanism, the automatic mode which helps to find the IP address by the use of the line number. You need to specify if the number is configured on the device or on the phone. With the manual mode, you will have to specify the IP address of the phone that you would like to observe. The end user is the one to control the phone. Before you get access to the Cisco remote phone control, you will have to register with its website. The software ensures the best security, mobility and networking. If the customer wants to, the support staff can create the customized solution for him.
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