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How Toll-free Numbers Benefit A Business

By Expert Author: Dave Carter

In this age of instant messages and e-mails, you’d wonder if there’s still a need for 1800 numbers. Some have the impression that these numbers are just part now of an era gone by and are no longer in use in these times. Some may think that if you can send your feedback or make an inquiry via email, chat, or comment, why would we still need telephones?

Toll-free numbers are still everywhere, though. You see them on billboards, advertisements, business cards, and websites. There’s even an impression that companies that have toll-free numbers are those that have achieved big-time status.

But why the need for toll-free numbers? Here are some of the benefits of having one:

Patching calls through to any phone on the fly – Getting a toll-free number gives your business the advantage of patching calls through to any phone on the fly anywhere. This means the persons being sought can be reached wherever they are, even if they’re out of the office. They can even take an urgent call when they’re home. With this advantage, your business will no longer miss any call, anytime.

Tracking the effectiveness of marketing campaigns – Aside from answering questions and listening to feedback, toll-free numbers can also be used to track which of your business’s marketing campaigns are effective and which ones are not. You can simply check your call logs on your online management page and see where inquiries are coming from, or you can make use of call tracking analytics.

Improving perception – Whether we like it or not, in marketing, perception is vital. In fact, it is half the battle in terms of marketing. A business with a toll-free number, as mentioned earlier, projects of having hit the big time, which then builds a corporate image among your consumers. Having a professional business image brings in more clients.

Promoting business growth – Having a toll-free number allows your business to improve its operations by allocating time and resources in a more effective and efficient fashion. You’ll no longer have to deal with the issue of chasing missed calls or tracking down staff members. Achieving growth for your business then become easier.

Improving customer service – Reducing, if not completely eliminating, missed calls by routing incoming calls to an available staffer wherever he or she may be. As we know, missing calls is not only about losing a potential customer or deal; it again redounds to building a professional business image. A toll-free number service can even provide instant email notifications for voice messages, which allow you to monitor messages/voicemails from any location.

Instant customization – Some toll-free numbers and call services allow a business to change its call routing options instantly, depending on its specific needs. For example, it can choose to route calls to a voicemail or live answering service during busy periods and then also instantly change the call routing to his mobile line the minute he’s ready to answer calls.

These are the advantages of toll-free numbers to a business. For more info about these benefits, you can go here.

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