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Common Objections About Smartrec (e-recording)

By Expert Author: Mrunmayee Pandhare

SmartRec is a robust solution from SLK Global to electronically record documents using the internetinstead of traditional mail or courier service. While we interact with clients, we have faced several objections. So we thought of covering some common FAQs and myths through this blog post

"If my company decides to go with SmartRec, we will need to invest in extensive staff training."

SLK View - With SmartRec, all you need to do is to make your documents available to the SmartRec queue (email, fax, FTP or data transfer through automated means). We take care of the rest for you, following a step by step approach including verification and exception handling. We ensure that you have complete control over your document submission.

"You ensure reduced rejection rate How do you accomplish this?"

SLK View - SmartRec experts review the completeness of all documents before sending it to the receiver. This helps to correct any errors before sending the documents for recording.

Errors in recording fees sent by checks can be minimized by using electronic payments method, and by using SmartRec, which has customized details of fees by state and county. This saves documents from getting rejected at the recorder's office because of wrong fees and charges.

"How do you handle prioritization of tasks using SmartRec?"

SLK View - SmartRec uses a unique queue based handling for all requests. It also allows the sender to prioritize requests so urgent requests can be handled first. The workflow is supported by a robust technology platform.

"How do you handle rejections/communication with the receiver?"

SLK View - SmartRec experts review the documents and work with the Receiver to try to rectify any errors. They also communicate with the submitter to resolve any issues which saves rework and rejections.

SmartRec e-Recording efficiently tracks the documents and allows prompt status reporting. In case of recording by traditional methods (courier, mail) it is much harder to keep track of the recording process.

"How do you ensure secure delivery of recorded documents?"

SLK View - SmartRec has restricted access based on user id and therefore the documents are delivered in a secure manner. SmartRec also securely transmits the acknowledgment and the recorded documents to the submitter.

About SLK Global

SLK Global is a part of the SLK Group, a leading business process and software services provider with over 4,000 employees across several locations. SLK Global focuses on providing BPO services to mid-sized and large financial services organizations in the U.S. banking, mortgage lending, title insurance and other financial services sectors.

Founded in 2000, SLK is headquartered in Bangalore. India. SLK Global is an ISO 9001:2008 and ISO 27001 certified company and is SSAE 16 Type II certified. For more information, please visit us at www.slkglobalbpo.com.

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