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Small Business It Support: Change In Strategy With Cloud Adoption

By Author: Techvedic Inc

Did you know that over 50% of the working US population (120 million individuals) are employed in the small business industry? Small businesses have been responsible for creating over 65 percent of new jobs since 1995. This subtle contribution of small businesses towards the nation economy has raised the demand of small business IT support to keep their IT infrastructure running at its best.

Fortunately, the call has been responded by leading tech support enterprises. Today, small business IT support services like desktop management, server management, network management, data management and CIO services are available in monthly, quarterly, or yearly subscription-based services to take care of every hardware or software component. Understanding the technology transformation going on in the wake of commencement of different cloud-based services – Software-as-a-Service (S-a-a-S), Infrastructure-as-a-Service (I-a-a-S), Platform-as-a-Service (P-a-a-S), Storage and recovery-as-a-Service, cloud BI and data management services, collaboration software tools, and more – support providers have modified and customized their services to let businesses easily migrate their IT infrastructure from their legacy ones. Gartner has also accepted the role played by the major consultancies involved in shifting the traditional business IT infrastructure to the cloud-enabled ones after doing a business process re-engineering. Such firms are innately reaping the benefits of implementing and customizing the cloud-based services to make it work at the client’s business premise. However, they also have to take care that applied solutions stay at par with the changing business scenario.

Informed adoption and integration of cloud-services in the supervision of a reliable small business IT support provider helps businesses to gain business continuity and maintain resiliency. A brief of services include:

Consulting

Mapping the business demand, clients are provisioned with compatible tools to ensure uninterrupted access to information and applications to let them achieve their objectives. The mapping is done to understand the life-cycles of every business process from start to finish.

Assessment

A team of IT experts assesses the potential risks and disruptions linked with the data management aspect of a client’s business and come with desired frameworks, blueprints, and models to encounter such unforeseen crisis.


Planning and design

Experts can help with improving the business resilience capabilities by applying cost-optimized IT strategic planning and design. The endeavor encompassing disaster recovery and crisis management plans is helpful in maintaining critical operations in the event of a disruption, optimizing investments and gaining flexibility to let businesses meet their short term and long term objectives.

Implementation and testing

Besides planning, developing and implementing business continuity and resiliency plans, experts can help with testing and validation to ensure businesses get expected benefit thereof when required or at tipping points. Experts can identify gaps with the system and recovery procedures and suggest up-to-date plans or patches to encounter those to protect any disruption. They are also responsible to make sure that businesses stay in compliance with the evolving business continuity regulations.

Thus, IT support vendors envision to build a resilient business model by having a thorough understanding of clients’ strategy and vision, and availability of human resources, business processes, applications and data, and technologies and facilities that are instrumental in achieving those goals.

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