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Ibm Certified Associate - Smartcloud Control Desk V7.5
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The SmartCloud Control Desk V7.5 certified candidate is one who can install and organize a basic IBM SmartCloud Control Desk V7.5 solution.
The candidate who successfully archives the SmartCloud Control Desk V7.5 certification has the ability to install and deploy a basic IBM SmartCloud Control Desk V7.5 Solution. The candidate has the following knowledge and capabilities:
Basic configuration and usage tasks.
Business and technical concepts of IT Service Management.
IBM SmartCloud Control Desk V7.5 architecture and components.
Know the customer business requirements
Install and configure IBM SmartCloud Control Desk V7.5 for basic deployment.
Section 1: SmartCloud Control Desk Concepts
Explain the service management concepts
Discuss the different types of ticket
Explain the Service Catalog processes
Discuss the different work order types
Explain the reconciliation process
Explain how SmartCloud Control Desk manages these interactions
Section 2: General Installation and Deployment
Identify and explain the purpose of each
Explain the various options that apply to the appropriate deployment type
Summarize the installation process and steps
Explain SmartCloud Control Desk architecture.
Explain all the points of external integration
Section 3: Configure SmartCloud Control Desk
Discuss the security options available
Perform basic configuration of setting up the core data for an organization and site
Have knowledge of the available loggers to troubleshoot any service management
Review and apply changes to the basic system configuration options
Section 4: Usage
Know the features of the application user interface
Describe the use of self-service tasks
Create new Service Request ticket
Create a catalog request
Perform problem determination
Manage processes and data in SmartCloud Control Desk
Recommended Prerequisite Skills
Candidates should have knowledge of software and hardware components along with IT process analysis methods and techniques. To successfully pass the certification it is recommended that candidates have the following prerequisites skills:
Knowledge of IT Asset and Service Management concepts.
Knowledge of application servers, databases.
Knowledge of security authorization and authentication.
Knowledge of problem determination
Knowledge of navigating and performing general tasks
Knowledge of operating systems, networking and firewall concepts
Recommended Study Material
The recommended classroom and Virtual Classroom course for this certification will help the candidate in passing the exam.
Course title: IBM SmartCloud Control Desk 7.5 Foundations: this is a 2 days course which introduces the essential concepts of managing IT assets, service request and changes made to the IT environment using IBM SmartCloud Control Desk.
Self-Paced Virtual Classroom: IBM SmartCloud Control Desk 7.5 Foundations: Candidates have 60 days to complete this course from the time of registration.
Number of questions: 50
Time duration: 90
Required passing score: 66%
Test languages: English, Japanese
Click Here to find out more details about ExamCertify study material for C2010-652 and get 15% discount.
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