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Ibm Certified Associate - Smartcloud Control Desk V7.5

By Expert Author: John R. Rodney

The SmartCloud Control Desk V7.5 certified candidate is one who can install and organize a basic IBM SmartCloud Control Desk V7.5 solution.
The candidate who successfully archives the SmartCloud Control Desk V7.5 certification has the ability to install and deploy a basic IBM SmartCloud Control Desk V7.5 Solution. The candidate has the following knowledge and capabilities:
 Basic configuration and usage tasks.
 Business and technical concepts of IT Service Management.
 IBM SmartCloud Control Desk V7.5 architecture and components.
 Know the customer business requirements
 Install and configure IBM SmartCloud Control Desk V7.5 for basic deployment.

Exam Objectives

Section 1: SmartCloud Control Desk Concepts
 Explain the service management concepts
 Discuss the different types of ticket
 Explain the Service Catalog processes
 Discuss the different work order types
 Explain the reconciliation process
 Explain how SmartCloud Control Desk manages these interactions

Section 2: General Installation and Deployment
 Identify and explain the purpose of each
 Explain the various options that apply to the appropriate deployment type
 Summarize the installation process and steps
 Explain SmartCloud Control Desk architecture.
 Explain all the points of external integration

Section 3: Configure SmartCloud Control Desk
 Discuss the security options available
 Perform basic configuration of setting up the core data for an organization and site
 Have knowledge of the available loggers to troubleshoot any service management
 Review and apply changes to the basic system configuration options

Section 4: Usage
 Know the features of the application user interface
 Describe the use of self-service tasks
 Create new Service Request ticket
 Create a catalog request
 Perform problem determination
 Manage processes and data in SmartCloud Control Desk

Recommended Prerequisite Skills
Candidates should have knowledge of software and hardware components along with IT process analysis methods and techniques. To successfully pass the certification it is recommended that candidates have the following prerequisites skills:
 Knowledge of IT Asset and Service Management concepts.
 Knowledge of application servers, databases.
 Knowledge of security authorization and authentication.
 Knowledge of problem determination
 Knowledge of navigating and performing general tasks
 Knowledge of operating systems, networking and firewall concepts

Recommended Study Material
The recommended classroom and Virtual Classroom course for this certification will help the candidate in passing the exam.
 Course title: IBM SmartCloud Control Desk 7.5 Foundations: this is a 2 days course which introduces the essential concepts of managing IT assets, service request and changes made to the IT environment using IBM SmartCloud Control Desk.
 Self-Paced Virtual Classroom: IBM SmartCloud Control Desk 7.5 Foundations: Candidates have 60 days to complete this course from the time of registration.

Exam Details
 Number of questions: 50
 Time duration: 90
 Required passing score: 66%
 Test languages: English, Japanese
Click Here to find out more details about ExamCertify study material for C2010-652 and get 15% discount.

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