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About Ibm Certified Solution Advisor - Tivoli Service Delivery And Process Automation Solutions V3 E

By Author: John R. Rodney
Total Articles: 66

The successful candidate is one who can identify opportunities for the IBM IT Service Management solutions.

The IBM Tivoli Service Delivery and Process Automation Solutions V3 exam is aimed at those who are able to identify opportunities and are able to influences the course of action to be taken for IBM IT Service Management solutions within the customer environment. They are also in charge of teaching and persuading key decision makers.

Exam Objective:
Section 1: Define Key IT Asset and Service Management Capabilities
 Knowledge and skills needed to carry out a gap analysis
 Recognize the benefits of the implementation of each IBM product to a business.

Section 2: Establish the Customer's Baseline
 Develop interviews with business unit managers
 Identify power users and decision makers of the solution
 Explain the solution functionalities and analyze and combine the requirements and then suggest a solution design
 Determine areas of improvements
 Identify and match activities with current software applications so existing vendor is identified
 Identify the positives and negatives of each competitor software component

Section 3: Evaluate the Customer's People and Processes
 Identify the processes roles to determine improvements
 Determine the objectives and align them with the best practice recommendations
 Map customer processes and determine the usage of products
 Determine the company and department goals and process information so that KPIs are identified

Section 4: Define IT Asset and Service Management Products
 Identify communication and data needs
 Identity the list of IBM solutions and their capabilities and compare against the customer’s processes and requirements to determine a solution.

Section 5: Create, Justify, and Deliver Solution Design Recommendations
 Analyze platform limitations of the products involved and recommend hardware and OS platforms for the solution.
 Analyze product performance requirements and suggest solution
 Analyze the product licensing requirements and explain to customer
 Analyze the customer requirement and find the best solution
 Describe the best processes and a detailed product functionality

Recommended Prerequisite Skills
It is recommended that candidates have the knowledge in IT Asset and Service Management. They should be familiar with IT organization structures and the key IT Asset and Service Management competitors. A conceptual knowledge of IT directory/LDAP functionality and familiarity with key IBM products is required. They should also have knowledge of the Tivoli products capabilities and its features and how users would use the products

Recommended Study Material
There are courses and books available to help candidates in preparing for the exam. Listed below are the following courses and book:

Classroom Course
 Course title: The IBM Tivoli Change and Configuration Management Database 7.2 Fundamentals is a 2 day course which teaches the main CCMDB product components and their functions.

Redbook
 The IBM Tivoli Application Dependency Discovery Manager Capabilities and Best Practices
 IT Asset Management Processes using Tivoli Asset Manager current industry trend.
 End-to-End Service Management Using IBM Service Management Portfolio

Exam Details
 Number of questions: 43
 Exam Duration: 60
 Required passing score: 74%
 Exam languages: English, Japanese
 Schedule an exam: visit the Pearson VUE website
Click Here to find out more details about ExamCertify study material for C2010-591 and get 15% discount.

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