ALL >> Business >> View Article
Business Process Automation: The Evolution Of “systems Of Record” To “systems Of Engagement”
Total Articles: 1
Document scanning providers and integrators of enterprise content management (ECM) are increasingly transforming, simplifying and automating the business of real-time, information intensive customer interactions to streamline the new account on-boarding process, to enhance customer service and to gain a competitive advantage – all while dramatically reducing operating costs.
This business process automation (BPA) is possible with document scanning, workflow automation, mobile capture and workflow, and process analytics. The result is the evolution of “system of engagement” (scan-to-process/workflow) and “system of record” (scan-to-archive).
How Evolved BPA Works
An effective business process automation solution starts by capturing customer interactions anywhere and anytime. The content of these interactions is automatically extracted and initiates a workflow, typically to review, approve/reject and process an account or transaction– e.g. an alert to an accounts payable clerk to approve and GL-code an invoice (or to send it back for changes), or to an underwriter to analyze credit and approve or reject a loan.
The original documentation, now digitized, is then stored in a document management system (software or cloud) and made available to authorized employees until the automated retention schedule calls for the document to be destroyed.
The Inception of BPA
Business process automation begins at the source: where the first customer interaction occurs. BPA solutions enable users to capture information immediately and when it’s first available – whether from a customer's kitchen table, local branch or in the field on a smartphone or tablet.
When little or no human intervention is needed in a process, it’s referred to as straight-through processing – with the limited processing being needed to handle exceptions. Automatically classifying, extracting, validating, and delivering content into systems of engagement can dramatically reduce processing time and cost, which can be the difference between a new customer and one that walks away, or a happy customer instead of one dissatisfied with the process or how long it takes to get something done.
Integration Is Key
Even the most feature-rich business process automation software isn’t worth much if it doesn’t work with your existing IT infrastructure, including enterprise resource planning (ERP), customer relationship management (CRM) and other line-of-business (LOB) applications. This translates into a lower total cost of ownership (TCO) and higher return on investment (ROI).
BPA software doesn’t integrate itself, so you’ll want to find an experienced integrator with experience integrating business process automation solutions with the software used by your organization.
The Smart Process
The result of integrated BPA is the “smart process.” Smart processes enable organizations to operate faster, better and cheaper, giving them a competitive advantage over those who are still mired in paper, slow to respond to customers and whose information is trapped in silos.
Business Articles1. Some Facts About Event Planning
2. Why Should I Hire An Event Planner?
3. Why Should I Hire An Event Planning Agency For Corporate Events?
4. Render A Successful Event With The Right Event Planning Agency
5. Event Management Agency – To Manage Events Successfully
6. Denis Vincent - Le Parcours Extraordinaire D'un Homme Ordinaire
Author: Denis Vincent
7. Rising Damp Treatment For Your House – Who To Choose And How
Author: George Dean
8. Certified Packers And Movers In Gurgaon
Author: gajendra singh
9. Benefits Of Using Pressure Washing Services
Author: Anu Radha
10. Understanding Payroll Fraud And Preventing It
Author: NetZealous LLC, DBA TrainHR
11. Glow Art Board Add A Touch Of Glow To Your Art
Author: baby gander
12. Sukanya Samriddhi Yojana Calculator
Author: Ross Barkely
13. Importance Of Recycling The Waste Water
Author: Manoj Shukla
14. Mold Removal Toronto With The Best Package Of All Time
Author: jacob fairley
15. Find Property For Rent
Author: Find Property For Rent