ALL >> Business >> View Article
Business Process Automation: The Evolution Of “systems Of Record” To “systems Of Engagement”
Total Articles: 1
Document scanning providers and integrators of enterprise content management (ECM) are increasingly transforming, simplifying and automating the business of real-time, information intensive customer interactions to streamline the new account on-boarding process, to enhance customer service and to gain a competitive advantage – all while dramatically reducing operating costs.
This business process automation (BPA) is possible with document scanning, workflow automation, mobile capture and workflow, and process analytics. The result is the evolution of “system of engagement” (scan-to-process/workflow) and “system of record” (scan-to-archive).
How Evolved BPA Works
An effective business process automation solution starts by capturing customer interactions anywhere and anytime. The content of these interactions is automatically extracted and initiates a workflow, typically to review, approve/reject and process an account or transaction– e.g. an alert to an accounts payable clerk to approve and GL-code an invoice (or to send it back for changes), or to an underwriter to analyze credit and approve or reject a loan.
The original documentation, now digitized, is then stored in a document management system (software or cloud) and made available to authorized employees until the automated retention schedule calls for the document to be destroyed.
The Inception of BPA
Business process automation begins at the source: where the first customer interaction occurs. BPA solutions enable users to capture information immediately and when it’s first available – whether from a customer's kitchen table, local branch or in the field on a smartphone or tablet.
When little or no human intervention is needed in a process, it’s referred to as straight-through processing – with the limited processing being needed to handle exceptions. Automatically classifying, extracting, validating, and delivering content into systems of engagement can dramatically reduce processing time and cost, which can be the difference between a new customer and one that walks away, or a happy customer instead of one dissatisfied with the process or how long it takes to get something done.
Integration Is Key
Even the most feature-rich business process automation software isn’t worth much if it doesn’t work with your existing IT infrastructure, including enterprise resource planning (ERP), customer relationship management (CRM) and other line-of-business (LOB) applications. This translates into a lower total cost of ownership (TCO) and higher return on investment (ROI).
BPA software doesn’t integrate itself, so you’ll want to find an experienced integrator with experience integrating business process automation solutions with the software used by your organization.
The Smart Process
The result of integrated BPA is the “smart process.” Smart processes enable organizations to operate faster, better and cheaper, giving them a competitive advantage over those who are still mired in paper, slow to respond to customers and whose information is trapped in silos.
Business Articles1. Retrofit Height Adjustable Desk
2. Bring In Professional Experts To Rule Out The Adverse Effects Of Fire Damage
Author: Ethan Lewis
3. Mp Breaking News –easily Know The Every Single Movement Happening Around Mp
4. Carbonated Soft Drink
5. Get The High Quality Patio That Will Make You Happy And Satisfied
Author: Carol Belanger
6. Get The Fitted Wardrobe That Will Make You Happiest In Your Room
Author: Kevin Gasser
7. Get The Right Training Room For Your Important Event
Author: Singapore training
8. Learn How To Get A Carport That Suits Your Needs
Author: Adam Greger
9. Contact Professional Company For Best Retaining Walls Adelaide Solutions
10. Choose Banc De Binary Broker For Opening An Account In Binary Options Trading Market
11. Medicos Venezolanos Para Trabajar En Ecuador, Foro Ecuador
12. Taking Care Of Your Floors During The Winter
Author: Barry’s My Carpet Inc. is a family owned and operated establishment. Barry Silverstein has over 38 y
13. Phen375 Vs Phenq Fat Burning Diet Pills Reviews Shocking Comparison Facts
14. Let’s Understand Real Estate Regulations Act [rera]
Author: Aksha Group
15. Various Benefits Of Using Silver Coated Copper Wires For Industrial Applications
Author: Nitin Pratap Singh.