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How To Handle Phone Calls At Workplace?

By Author: BK Vijay
Total Articles: 34

Mobile phone was once an emergency tool, but today it has become a must-have gadget. We hardly find a person without a mobile phone. The mobile phone is an easy to carry and convenient to operate device so we can take it anywhere and keep in touch with your family and friends. When it comes to workplace, you should make sure that it is not becoming a distraction and is not hurting your work reputation.


Mobile phone was once an emergency tool, but today it has become a must-have gadget.

We hardly find a person without a mobile phone.


The mobile phone is an easy to carry and convenient to operate device so we can take it anywhere and keep in touch with your family and friends. When it comes to workplace, you should make sure that it is not becoming a distraction and is not hurting your work reputation.


Barring a few exceptions such as sales and certain other jobs, cell phones are a distraction at workplace. People who become addicted to chatting on phone and spending a lot of time on personal phone calls at office are considered unemployable. There is no exception to this. Some companies/organizations totally restrict mobile phone usage at office.


Proper usage of mobile phones at workplace

While at work, take care of the following:

Don’t let personal phone calls interrupt your work. Allow calls to go to voice mail, so that you can answer them later – during breaks or after work hours.

Tell your family, friends and relatives not to call during office hours. If it is an emergency ask them to leave a message.

Take the call only if it is urgent or an emergency. Let it ring, don’t pick up. If it is really an emergency, people will call 2-3 times or send SMS.

In case you need to take the call, keep it short and to the point during office hours.

If somebody calls just for time-pass, make sure your tone shows seriousness. Try not to sound casual as it encourages a long call.

Return the call if you cannot take it.


Return a call after working hours

The reason most people pick up calls at work is that, they don't have a habit of returning calls. Not returning or not replying to a phone call, is rather a sign of poor personal management. Many people ignore or forget to return a phone call.


Return call without fail: Call back during breaks or on way back home even if you are tired. It is essential part in building relationships. It shows that you care for the person who called you. Apologise when you call back. Explain to the person that you cannot take calls during working hours.


Prioritise the phone calls or messages. Return the call even if it is from a new number. If you do not return the call same day, don’t ignore. Call next day. Apologise for not returning the call the same day.


All these points are part of good soft skills training programs. Following these points at is likely to bring change in the behaviour of the people in your circle. Now they will understand that you will be really busy at work. Next time, they will not call you during office hours and disturb you unless it is an emergency.


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