123ArticleOnline Logo
Welcome to 123ArticleOnline.com!

ALL >> Education >> View Article

Passing 1z0-465: Oracle Rightnow Cx Cloud Service 2012 Essentials Exam

By Author: Jimmie S. Ritchie
Total Articles: 47

Oracle RightNow C Cloud Service 2012 Essentials is designed for those candidates who have a strong foundation and expertise in selling and implementing Oracle RightNow C Cloud Service 2012 solutions. There are various topics covered in this exam such as Answer Management Administration, Site Configuration and Administration, RightNow Analytics. Candidates who are OPN members will be recognized as OPN Certified Specialists after successfully earning this certification.

This certification helps OPN members to standout in the market place because of their expertise. It also helps their partner company to qualify for the Oracle RightNow CX Cloud Service 2012 Specialization.


Exam Outline

Oracle RightNow Overview
 Describe the purpose of Customer Experience

Application Appearance
 Create and implement workspaces, navigation sets
 Create Customizable menus, Agent Workflow, Agent scripts within the Scripts explorer

Staff Management
 Create profiles, staff account
 Describe Password configurations and their functions

Answer Management Admin
 Describe typical answer management components and usage
 Manage Search Priority Words
 Create and manage Word List Files and Dictionary, Access Levels

Site Configuration Admin
 Describe custom fields and their usage
 Create Business rules
 Explain standard text and its application
 Explain service variables and its application
 Create and manage service level agreements
 Configure Cloud Monitor
 Describe Custom objects and its usage and management
 Describe incident management
 Manage Message bases
 Manage the system configuration settings
 Explain Mailboxes and their usage
 Manage the system Interface configurations
 Explain Product, Category and Disposition usage
 Create and manage the Guided Assistance
 Explain the Application button and CX options features and their usage

RightNow Analytics
 Describe Standard Reports
 Create and configure Custom Reports
 Create and manage Scheduled Reports

Feedback/Surveys
 Create and manage Surveys

Chat & Co Browse
 Create and manage Chat configurations
 Create and manage Co Browse configuration

Customer Portal
 Customize and manage Templates, Pages, Themes
 Describe Customer portal deployment protocols
 Customize and manage Tags, widgets, assets
 Describe Browser Accessibility and its importance

Recommended Prerequisites
Candidates should have the latest training and field experience.


Recommended Study Aids
Candidates can prepare for the exam using the Oracle RightNow CX Cloud Service 2012 Essentials Exam Study Guide (PDF). Candidates have the option to take courses available at the Oracle University Training. They are:
 RightNow Customer Portal Designer and Contact Center Experience Designer Administration
 RightNow Customer Service Administration


Exam Details
Number of questions: 80
Time duration: 150 minutes
Passing score: 60%
Exam Cost: US$ 245


Click Here to find out more details about ExamCertify study material for 1Z0-065 and get 15% discount.

Total Views: 78Word Count: 354See All articles From Author

Education Articles

1. Aims Institutes: Catering To The Educational Needs In Bangalore
Author: Shoeb Mannur

2. Why For Selenium Testing And What Mean For Selenium ?
Author: infocampus

3. Chennaiinstituteoftechnology
Author: chennaiinstituteoftechnology

4. Career Prospects Of A Proficient Mba Candidate
Author: NIEC

5. Sunday School Small Group Lessons And Activities
Author: parveen kumar

6. It Is Mandatory For You To Get Your License For Doing Your Real Estate
Author: Daniel Acosta

7. The Best Tool To Help You Clear The Clat Exam
Author: Reva Solanki

8. Helping Management Scholars With Their Phd Dissertations
Author: Gary Brill

9. Ways To Get A Healthy Voice By Changing Lifestyle
Author: David K's Music School

10. What Do Students Need To Learn About Dissertation Writing Services Before Hiring Them
Author: David Cyryl

11. Things To Look For While Selecting A School In Bhubaneswar For Your Child
Author: John Watson

12. Benefits Of Tax Accountant That May Change Your Perspective
Author: Austin Loader

13. Why Should To Learn Web Development
Author: Web development training in marathahalli.Gyanguide

14. Make Your Career In Largest Retail Industry World
Author: nisha mishra

15. Power Of Heart: How You Can Actually Decode It And Does It Serve For Better Purpose In Life?
Author: Gian Kumar

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: