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Beware Of Tech Support Scams

By Expert Author: esor Tunacao

Taking advantage of your reasonable concerns about viruses and other computer and online threats, these people sometimes even put up fake websites selling bogus software. They will offer you free “security scans” which are actually programs that find important private information such as bank account numbers, telephone numbers, and email addresses of your contacts.

Other times, they will send you messages saying that your computer is infected and sell you software to fix the problem. Sometimes, the software is just a repackaged version of something else that’s actually available somewhere else for free. At worse, it could be malicious software such as worms and Trojan horses, programs that are designed to give these people access to your personal information.

Here’s how it usually happens. The scammers get your name and basic information from public directories, or social networking sites. They then call you and engage you in a conversation about your computer, upon some pretext or the other. They’ll claim to be connected to a well-know company, and offer to help you with your computer issues. Once they’ve convinced you that they’re legitimate, they’ll ask you for access to your computer, whether it’s on-site or by remote access. When they’ve gained your trust and access to your pc, they can do any of the following:

Make changes to your computer, rendering it vulnerable to their attacks
Ask for credit card information so they can bill you for bogus services
Install software that could steal sensitive data like usernames and passwords
Enroll you in a computer maintenance program that doesn't exist

Whatever strategy they use, they’re not really in it to help you. Their only purpose is to make money. If someone tries to contact you about things like these, whether it’s through phone or email, try to remember if you’ve actually subscribed to a service like this. If you haven’t, and they cannot tell you where they got the information to contact you, then nine chances out of ten, they’re scamming you. To make sure, call the company that they claim to be connected to, and confirm with them if they are actually prospecting for clients this way, and tell them the name of the person who contacted you, if you were able to get it. Also, never give out sensitive information to total strangers, whether on the phone or online. These people rely on the gullibility and ignorance of the people they call.

For trustworthy, reliable and affordable tech support, enlist the services of a company like IT Desk Now. IDN’s tech support solutions are state-of-the-art, and best of all, you know that you are not being scammed.

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