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5 Tell-tale Signs Of Courier UnreliabilityBy Expert Author: Richard Taylor
In modern business, success is brought in part by the efficient delivery of products, distribution of bills, statements of accounts, letters, documents, and other printed materials. Even with the advent of technology and e-mail, the sending of physical mail is still necessary for many companies. The speedy, prompt, and courteous services of a courier can help companies to maintain a connection with their customers and other businesses.
An effective courier can do a lot of things to help improve a company's customer service arm. It can make consumers pay their bills on time and help the company become financially sound and stable. A good courier service can really contribute to the success of a business, but if it can't perform its job very well, it can also affect the company's productivity, customer service, and reputation.
Even if you are not a business person, you will still be affected by a poor performing courier if you happen to transact with one. To avoid this, you should know the tell-tale signs of courier unreliability. Here are some of them:
1. Its Vehicles are poorly maintained and not in good running condition.
A delivery service company that is serious about its business always sees to it that its vehicles are always in top shape. This can help the company perform to the satisfaction of its clients. A reliable courier maintains a fleet of well-maintained vehicles. This allows it to deliver its services as promptly as possible.
2. An unreliable courier doesn't have the confidence to carry items that need special handling.
A well-rounded courier trains its staff to carry all types of merchandise, including fragile and delicate items. Things that include vials, medicine in bottles, and other breakable items can make a difference in the life of someone in another place. Delivery service companies should accept these items. It makes them contribute more for the benefit of humanity.
3. It has poorly-trained customer service staff.
Customers are the most valuable asset of any business. Any sensible delivery service provider should put much emphasis on its customer service arm in order to stay in the business. Even angry customers will tend to cool down if they are served well by professional and courteous customer service personnel.
4. Delays, Delays, Delays
Promptness is one of the most important attributes of a reliable courier service. The main reason why they have to have speed is to be able to deliver their service at the earliest time possible. The delay of a courier will have a domino effect on its client's schedules and commitments. A sound delivery service provider should establish a system that works to ensure that pick up and delivery schedules are met.
5. It employs staff that's not familiar with the area.
If you can come across a courier who misses a parcel because he doesn't know your place, you should mark his company for having a poor operating system.
A delivery service provider who hires staff who doesn't know where to go is not dependable. It should master its own territory and obtain proper directions to be able perform its job to satisfy the expectations of its customers.
Richard Taylor has been a customs broker for an international freight services company for over 6 years. Many of his clients rely on his knowledge of freight forwarding and courier systems. If you want to know more about efficient online shipping services, feel free to check out this post.
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