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Things You Need To Know About Sap Crm

By Author: Howard Smith
Total Articles: 49

SAP (Systems Applications and Products) CRM refers to the integrated application software that serves as a tool for the proper and organized way to manage an enterprise's customer relationship management (CRM) system. It enables a company to use the Internet as a channel to promote sales and interact with customers.

SAP CRM is a platform that helps to enhance an enterprise's sales and service performance while reducing its expenses on customer service.

How is SAP CRM applied?

SAP CRM is applicable on many business processes, but a typical example of its use would be to provide a resolution regarding certain issues raised by a customer. Issues that are too complex for front-end customer service reps to handle are forwarded to more technically capable personnel through a SAP CRM ticket.

SAP is actually a brand name. It is a company that provides business software to companies that implement Enterprise Resource Planning (ERP) in their business management system. It is used by 90 percent of Fortune 500 companies.


SAP CRP jobs are related to IT jobs, but they are more complex, more challenging, and more rewarding in terms of remuneration. It takes good business management systems training and IT skills to qualify for a job in this field. Examples of SAP CRM jobs include:

Business/Sales consultants - they are responsible for formulating effective business strategies to improve sales and to bring the company closer to its customers.

SAP Functional Consultant - they are responsible for the customization of they company's SAP to suit to the demands of the company's customers. They work closely with developers who are in charge with the the coding of the company's SAP programs.

Developer Consultant - they are IT people who are responsible for the coding of the company's SAP programs in Java or ABAP (Advanced Business Application Programming).

SAP Basis Consultant - they are in charge of the maintenance and administration of the company's SAP servers and data files.

Essential Skills of a SAP Consultant

A SAP consultant is expected to be loaded with business, programming, and management skills. But as a beginner, fresh consultant should have:

Good working knowledge of SAP.
Sufficient knowledge of a particular business process such as banking, manufacturing, telecommunication, etc.
Good communication skills.
Good presentation skills - the ability to effectively explain technical information to non-technical individuals.
A good understanding of ABAP, Java, C++, and other programming languages.
An undergraduate degree or higher.
Certificate of SAP Training from an authorized SAP training partner.
SAP consultants are also required to posses good interpersonal skills. They must be able to adapt to all levels of the organization.

SAP is a fertile ground for people who are looking for a really green pasture. Although a career in this field is ideal for people who have a knack for programming and software development, anyone having a degree can actually qualify for SAP training, which can be technical (for programmers) or functional(non-programmers).

With over 10 years experience in IT, data center management, web programming, and computer tech, Howard Smith hopes to share his expertise on technology and give advice and recommendations on business IT solutions. If you want to learn about SAP CRM jobs in Australia, you may take a look at Greythorn.com.au.

Total Views: 78Word Count: 519See All articles From Author

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