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Manage Your Staff With The Dispatcher SoftwareBy Expert Author: Miachel Garrison
Workforce management and quality are complementary to each other. Most business organizations are working day and night to train excellence in their field and office staff. In order to deliver quality, proper management is required. The Digital Dispatcher work force management system is a part of delivering the best quality and generating higher revenues. There are many methods to efficiently practice the discipline of managing staff and tasks. However, certain software available in the market can offer a helping hand to deliver the best services help make most office and field staff’s jobs easier. Let’s understand how this software helps improve employee efficiencies.
Work force optimization: Digital Dispatcher is a new generation of software that provides an easier to use full featured workforce management solution. The software has the capacity to assign tasks to drivers or technicians according to inventory type and time availability. The software optimizes and dispatches the field drivers and technicians, and gives them visual and audible turn by turn directions to locate their customers. Allowing them to reach the customers at the promised time to fulfill company commitments without added staffing or fleet costs. The total system allows field and office staff to immediately improve performance and helps supervisors manage, track and oversee operations from anywhere, anytime. It optimizes the management functions allowing them to focus on other pressing customer related activities.
Time and performance: often, it is unclear to office staff where field staff are, what they are doing and what level of inventory they presently have. When drivers or technicians complete jobs early or have extra time at the end of the day it is typically difficult for the office staff to know what assets are available for more work and how to decrease overtime. This communication gap lowers the overall performance of a business and decreases their ability to provide top notch customer service. This problem can be solved with the Manager Dashboard from Digital Dispatcher, which collects and displays the real time information about and location of the drivers or field technicians. This offers freedom to the manger to perform their supervisory role at a higher level more easily and completely from the office or offsite. The better field employees like it because it proves out their above average performance and means they get fewer phone calls from the office throughout the day allowing them to focus on safety and timely customer service.
Workforce solution: The software is available on all android-based tablets and smart phones, facilitating improved communication between the controller and the field officer. The tasks can be directly sent to the field driver or tech’s tablet/phones. The improved communication, improved field employee performance, reduced time to dispatch and eliminated paperwork all add up to increased savings and revenues. It’s no wonder that Dispatchers, Managers, drivers and technicians love the new dispatching software and manager dashboard provided by Digital Dispatcher.
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