123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Travel >> View Article

Check Out The Latest Hotel Ratings

By Author: Steve Robinson
Total Articles: 468

It would be a shame to spoil a trip that started off right with a careful review of cheap airplane tickets, discount hotel rooms, and cheap vacation packages, because of a bad hotel experience.

The American Customer Satisfaction Index (ACSI) released a study on October 1st ranking hotel brands. ACSI surveyed 4,500 hotel guests within three months of their U.S. hotel visits, asking each person to rate their hotel based on his or her experience with reservations, check-in and staff, as well as the quality of the room, food, in-room entertainment, and other amenities.

The study included five different types of hotels: luxury, upper upscale, upscale, midscale, and economy. The theoretical highest possible score was 100.

Marriott International claimed top spots with four of its brands. Wyndham rated near the bottom, except for its Days Inn/Suits properties, which ranked higher than Econo Lodge and Super 8.

The Fairfield Inn & Suites by Marriott, a midscale property, came in with a 84 score, which was the highest ranking brand, followed by JW Marriott, with an 83 in the luxury category.

Hotel chains not included in the ACSI study included the Four Seasons Hotels and Resorts and the Ritz-Carlton Hotels & Resorts. These brands could not be rated because of insufficient respondents.

Embassy Suites (part of Hilton), Hyatt Regency, and Marriott Hotels & Resorts tied for the highest rated upper upscale lodgings with a score of 82. Coming in at an 81 rating were Hilton Hotels & Resorts, and Westin, followed by Hyatt at 79. The margin of error in this study was plus or minus three points.

The study’s lowest score, a 59, was earned by Econo Lodge (a Choice brand) which is an economy property. Super 8 came in at 66, with Days Inn/Suites earning a 74.

The average hotel brand’s customer satisfaction level was 77 which compares very favorably to ACSI surveys of the cable TV and airline industries which come in with average low sixties ratings for customer service.
www.cheapfares.com

Total Views: 113Word Count: 333See All articles From Author

Travel Articles

1. Visit The Uae Capital With Cheap Abu Dhabi Holidays
Author: Amanda Sutcliffe

2. 3 Historical Treasures In Turkey That You Can`t Afford To Miss
Author: flightsnfareuk

3. Two Of The Most Popular Uses For A Shipping Container
Author: Catherine Jade

4. How To Enjoy The Best Experiences With Toronto Holidays
Author: Daisy Wilkinson

5. Overview Of Nhai’s International & Domestic Highway Projects
Author: srihith vala

6. How Containers Are Beneficial In Freight Shipping
Author: Catherine Jade

7. Gift Your Prospective Family A Wedding Ride With Dulles Airport Limo Service
Author: dulleslimoservice

8. A Summer Getaway That Promises Leisure, Movies And Much More
Author: Mike Suthar

9. Explore Globally Renowned Attractions With Dubai Holidays
Author: Amanda Sutcliffe

10. The Moment You Look For Cheap Limo Deals Is The Moment Mistakes Happen
Author: Cheap Limo Service DC

11. Is Your Travel Agency Software Ready For Today's Consumer?
Author: Glenn

12. Rooms In Solihull,hotels In Solihull
Author: Rahul Sharma

13. Easy Elopements With A Dc Coach Bus Service
Author: dccharterbus

14. Keep The Nuptial Bubble Intact With Phoenix Airport Car Service
Author: Keep the Nuptial Bubble Intact with Phoenix Airpor

15. 3 Things Your Teen Can Bring On A Coach Bus Rental Chicago For Prom Night
Author: Hire Charter Bus

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: