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Display Dispatcher: A Mobile Workforce Management System

By Author: Miachel Garrison
Total Articles: 6

Running a business with multiple field assets like service techs, delivery drivers or transportation fleets is a daunting and sometimes a frustrating experience. Trying to collect or send information to multiple field workers can take a lot of time that typically does not generate revenue. Relying on field workers for updates or paperwork can take both time and patience and can take a toll on the manager. Traditional tracking systems are very expensive and much more labour intensive than modern solutions. Digital dispatcher is a next generation mobile solution for the field worker management. Designed for efficient field deliveries to reduce cost and grow profits. It is extremely user friendly and intuitive regardless of age or tech experience so there very little training time needed. The following is step by step guides that how this ‘android dispatch‘solution works.

The first step begins by adding orders on the electronic map and dispatch screen. This allows you to quickly see all work orders and dispatch work in tightly grouped areas to minimize drive time and transit costs. With a click of a mouse all work for each field asset is optimized into least miles per stop routes. The software sends these routes wirelessly to each driver or technician and then gives them turn by turn directions even routing them around traffic congested areas automatically. So without any complex steps drivers and technicians are directed right to the door of each job and the device even shows them a photo of the right location upon arrival helping them ensure prompt service.

The software monitors inventory levels and vehicle location as well. As soon as, the assigned work gets completed, it transmits completed work orders, payment received, and all support documents to the office while showing the driver or tech their next job and then giving them new turn by turn directions to that site. The mobile smart phone or tablet provides audible and visual turn-by-turn direction on the screen. The mobile device also collects other data such electronic signature and voice to text notes from the field employee and send it to the offsite server and office team. The data can be processed automatically, and eliminate the usual man power and time taken to manually input the same data. Valuable management reports can be generated to calculate the driver’s productivity and efficiency. This information can be accessed from anywhere in the world.

What are the benefits of digital dispatcher’s android solution?

It is a significantly lower cost solution as you don’t have to purchase old generation single function handsets plus cell phones for each driver or tech. It is easily installed in under 53 seconds on an android Smartphone. It’s easy to use, easy to hold so people like it. Since they are newer technology their processors do everything faster…no wait time and no frustration. Since its easy to use the field assets complete all work in the field so no more lost paperwork, trying to decipher poor handwriting and an increase in data collected like up sell opportunities. More work done means you can do more without the need for additional staff.

It offers a better control to the staff and they can use their time efficiently. The real time communication offers a solution to solve any field problems and enhances the management functionality. The human errors will significantly minimise and apparently productivity will rise. The extra humans payrolls can be eliminated and deliver the bottom line of any business that is ‘profit’.

Android Dispatch is the newest generation of multi-function mobile field management solutions designed to increase efficiency, cut costs, improve customer service and grow profits

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