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Select Live Chat Web Based Application That Is Right For Your Business

By Expert Author: jessica martin

Business enterprises are resorting to outstanding live chat support on their websites to actively engage their potential customers online. With such great customer service, they seek to increase brand loyalty of customers, improve sales prospects, 100% customer satisfaction, high traffic rates and more repeat customers. In short, such web application development strategy works wonders in gaining loyal customers, increasing conversion rates along with better ROI.

There are a number of web software development companies that are coming up with innovative chat software solution. However selecting the right one is very significant and it can add value to your growing business. Web development experts of this kind of software are well aware of the fact that live chat applications are increasingly popular these days and are ideal platform on any website to get connected directly and instantly to customers.

Out of a plethora of such web development services and software available today, Velaro, LivePerson and Comm100 are outstanding examples. These enterprise solutions with live chat features empowers businesses with the much needed tool for establishing a technical support team that can remain at the beck and call of customers and meet their queries.
Top three live chat web based applications worth counting on for your business:


This chat service offers instant point of contact between companies and customers with its cutting edge live chat functionality. It has redefined the communication and chat support. It has achieved TopTen Reviews Gold Award owing to its impressive features. This web based application efficiently creates a symbiotic relationship between company and clients with its powerful tools as well as monitoring, reporting and security features.


With its feature-rich technology it efficiently bags renowned clients like IBM, Overstock.com, Crate & Barrel and more. Its attention to detail provides excellent operator capabilities and better management of customer relations. Owing to its top notch services and 360 degree customer view prior to real–time chat session has earned it Silver Award for excellence by TopTen Reviews in enterprise chat software category.


Comm100 live chat application was ranks third in best Enterprise Chat software category of 2013 by TopTen Reviews. It is loaded with cutting edge features and is widely used by companies across different business verticals.

Web based live chat services have opened doors to increasing business opportunities and better development prospects. Such web applications development has undeniably enhanced business prospects of companies in the web world. Customers visiting your site for any product or service look for instant answers and support for their queries. Hence they need to be addressed within a few minutes to keep them glued to your website and keep them engaged for repeated visits.

With such an app, you can send chat invitations to customers and proactively chat with them for proper assistance. Your support operators can also keep track of visitors’ footprint, data real-time alerts and even speak to them in real-time.

Ideal for building brand awareness and customer loyalty, such software solution can pave way for implementing necessary changes in your marketing strategy for better targeting prospective customers.

Authour Bio:Jessica Gilbert is a skilled professional in web application technologies. Writes articles related to web application and related topics. It is an expert writer for numerous topics related to mobile web development. If you know more information about web application development or ruby on rails web development you should hire our ruby on rails web developers.

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