Why It Service Management

By Author: Jayden Smith
Total Articles: 6
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The role of IT in business is much more pivotal than simply an IT service provider. Now days IT is evolving as strategic partner to business. IT helps the business in achievement of its business goals in effective and efficient manner. So no one can deny the importance of IT as a strategic business asset. It has role to play at all strategic, tactical and operational level. IT has evolved over the past few years from being an infrastructure management team to service provider to an enabler of business processes and ultimately a strategic partner contributing to business value.

Key challenges faced by IT are ‘Alignment with the changing business needs’, ‘Cost effective provisioning of IT Services’ and ‘Keeping pace with the changing technology trends’. To cope with these challenges, to achieve IT goals and to perform its role of strategic partner IT service Provider must adopt industry best practices. Today industry has plenty of frameworks, standards and best practices like ITIL, ISO 20000 and COBIT etc. in the area of IT Service Management. Each of these framework / standard advocates practices that ...
... help IT to build IT Service Management not only as a specialized organizational capability but also as a strategic asset.

To establish, implement and improve these best practices as captured in ITIL / ISO 20000 / COBIT an IT Service Provide need people with skill and knowledge of best practices.

The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail.

These are the levels of qualifications within the scheme:

ITIL Foundation

The ITIL Foundation level offers a general awareness of the Service Lifecycle and the key elements within. Learning objectives and competencies are focused on an understanding of the overall linkages between the stages in the Lifecycle, the processes used and their contribution to service management practices

ITIL Intermediate Level

The Intermediate level is a dual stream modular certification series, each with a set of certifications and a normalization certification.

ITIL Managing Across the Lifecycle

The Managing Across the Lifecycle course completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. Completion of this module earns the candidate 5 credits towards the ITIL Expert certification.

ITIL Master Qualification

The ITIL Master Qualification Certificate validates the capability of the candidate to apply the principles, methods and techniques from ITIL® in the workplace.

Adoption of ITIL has demonstrated how organizations can easily move from being adhoc to systematic, reactive to proactive behavior. ITIL provides a very robust framework how to establish process and procedures, roles & responsibilities and even metrics required for measuring the effectiveness and efficiency of the processes. Thus ITSM can help build a strong platform for delivering highly mature services.

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