3 Potent Reasons To Use Opensource Live Chat Software For Your Website

By Author: Softweb Solutions
Total Articles: 136
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The Open Source paradigm is transforming the software development and distribution globally. More and more consumers, companies, and government agencies are now demanding for open source technology in lieu of software freedom. Open source licenses formalize the concepts, values, and practices of open source developers. This makes this technology even more alluring and rewarding. In this article; we will discuss about opensource Live Chat software and the reasons for using it on your e-commerce website. But first of all; let us understand the functionality of this software.

Web Messenger is open source live chat support software through which you can have an image or a button on your website for “Live Support”. When the user clicks on the button; the open source chat messenger becomes live and you can provide live chat service to the users. You can even customize this software as per your requirement without any contract. Some of the key features of this software include:

• Track the section of the website from which the visitors clicked for the service.
• Chat conversation history with search.
...
... • Instant access to previous chats.
• Reassign/transfer chat ownership.
• Mark/Highlight irritant visitors.
• Administrator can take over the chat
• Chat window themes support with default option
• UI for system translation
• Geo-location link on each IP
• UI for easy theme creation and customization
• 2 pre-installed themes

As you are now familiar with Opensource Live Chat software; let us look at the reasons for using this software for your e-commerce website:

• Quick response rate: It has been found that professionals usually browse through different products on e-commerce website in very short bursts; usually during their work timings. Hence; it is not possible for them to wait for the response for an email sent to the customer care support for a particular product. If they wish to purchase a product they will not wait for the answer to the question. To make things easier users can opt for this software and get answers to their questions instantly. One more advantage of this software is that users do not have to spend a lot of time to get the solution.
• A demarcation line between personal and professional activities: Customers who browse through the products at work or through their mobile phones will not prefer email communications because they do not want their work email to reflect personal pursuits during work. With the help of this software, users can benefit from the chat function because it does not require personal communication or typing emails.
• Weak internet connection: With the emergence of mobile internet; users are becoming more reliant on mobile communications. If the internet connection is work or the 3G signals are not strong it becomes difficult for the users to sent emails. But with live help software integrated with the website it becomes easy for the users to ask questions and get answers quickly.

Did you like this article? Are there any other reasons for using Opensource Live Chat Software for your e-commerce website? Send your feedback and suggestions to an experienced a href="http://www.softwebsolutions.com/open_source.html">open source applications developer now at: info@softwebsolutions.com and learn more about our open source services.