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The Benefits Of Using Independent Testing Services For Digital Transformation

By Author: Michael
Total Articles: 85

Digital Transformation implies leveraging digital technologies for application development with complete focus on achieving customer satisfaction. The term ‘quality’ is of significance here, for it brings about efficiency and a faster turnaround time. Additionally, there are benefits such as increase in productivity and reduction in the operating cost, and the objectives of digital transformation seem to attain a full circle.

The development of software especially in an Agile and DevOps environment requires simultaneous testing of codes. The more stringent the testing process is, better is the quality of the software. A quality software without bugs or glitches means bringing about digital transformation both in letter and spirit. The role of an independent testing services company is of great significance, especially for Digital Transformation.

What is independent testing and why is it needed?

Quality assurance or testing of software can either be done in-house or by an independent testing services company. Independent testers do not belong to the company or the team developing the software nor are they related to the consumers. Thus, they are neutral in assessing the quality of a software. They can take a holistic view of testing and are not influenced by the ‘skills’ or ‘expertise’ of the developers.

The latter factor often plays a role in an in-house QA set up where developers and testers often exchange their roles. In other words, developers often end up testing the product they have created. This approach is inherently flawed as the development cum testing team will be prejudiced towards the product. Hence, the necessity of engaging an independent testing services company arises.

Why can ad-hoc or in-house testers prove to be counterproductive?

In response to the competition, businesses are under pressure to come up with new software applications but at cost effective rates. Also, the need to carry out digital transformation in an organisation necessitates the development and deployment of quality software. To meet such demands, the ad-hoc hiring of testers can be undertaken but with mixed results. The reason being, ad-hoc testers are employed for a specific period and on a fixed budget.

However, the software to be tested can receive client feedback based on the changing market dynamics from time to time. This would mean the software can undergo many changes in its code to meet the organization’s mandate. The ad-hoc testing services company or individuals may not stick to such a state of flux, as it would be beyond its/their contract. This would result in the delivery of a poor quality software application with bugs, which ultimately harms the business.

Maintaining a team of in-house QA testers can be costly and its testing approach can often favour the developers. Also, should the developers belong to the upper echelons of an organisation, it often becomes difficult for the testers to point out the glitches. The end result of this hierarchical power play in an organization can manifest itself in the form of a software with bugs.

Benefits of using an independent testing mechanism

Existing challenges of a competitive digital landscape have brought about the need for engaging independent QA testers. The benefits of doing so can be manifold.

Better quality of software: The primary objective of engaging a testing services company is to find out if the software is fit to be released into the market or to be deployed for immediate use. Independent QA testers belonging to the software testing services company are expected to be unbiased in checking for hidden glitches in the software. They can look at the software from a customer’s perspective.

The testers can ensure that the software meets QA parameters like usability, navigability and functionality. Also, the independent software QA testing company will see to it that the software complies with all regulations. The end result will be the delivery of better quality software that meets the criteria for digital transformation.

Increase in trust: The management will be more confident of rolling out software on account of the ‘going by the book’ style of independent testing. The neutral perspective provided by the software testing services company develops trust. There will be reduced risk in deploying the software validated by the independent testers of a software testing services company.

Cost effective: Businesses can avoid spending money on maintaining a QA team and the associated costs related to technology and of hiring and training of resources. Instead, they can hire the services of a neutral testing services company at a lesser cost. This will not only reduce their overhead costs, but can even save money on rework and maintenance. The software application testing company can focus on the scalability factor and ensure the product turns out to be robust. The independent testers perform a series of functional and non functional tests to let the product meet its business objectives. By not carrying out these tests in-house, businesses can better utilize their available resources.

Faster time to market: The testing services in software testing will be bound by the contract or mandate to deliver the output within timelines. This would result in faster deployment of software for digital transformation, thus, reducing the SDLC considerably.

Using best practices: Independent QA experts offering testing services in software testing keep themselves updated with the latest technology, paradigms and practices. The testing team hires the best experts, who by applying their skills and experience, ensure seamless and bug free application development.

Flexible approach: Given the challenge of maintaining cost effectiveness, the hired testing team can choose the best way of testing — automation, manual or both. So, depending on the organizational need, the testing team can be flexible.


Quality is the most important parameter in enabling digital transformation. Engaging independent testers or outsourcing the job to a testing company can be a rational choice.

Michael works for Cigniti Technologies, which is one of the top Independent Software Testing company in the world to be appraised at CMMI-SVC Level 5, and an ISO 9001:2008 & ISO 27001:2013 certified organization.

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