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Multi-channel Customer Service Engagement- The Secret Sauce To Success For Any Company

By Author: Jessica
Total Articles: 7

The promise of “we care” seems restricted to policy papers and absent from the public domain. The limited spaces where channels of customer to company engagement are open, are often constricted. The grievance response mechanisms are structurally “well-laid-out” but essentially less “thought-out”. And this, doesn’t seem to change on its own.

The absence of any other engagement channel to compete with, in order to compare response satisfaction levels. The teams that handle customer engagement, when limited to just one channel, know that they are the only saviors and they are the only ones they have to compete with.

How Domino’s does it!

On the other hand, the companies that actually are in the good books of the customers- Domino’s- for example, does not rely on a single engagement channel. They do not rely solely on their store managers, or customer service executives in solving the queries but have managed to effectively use the technological channels to cater customer engagement.

In fact, its customers know that even if the manager shows a laid back attitude to addressing their concerns, there will be an after sales feedback message that will ask for the quality of their experience and will be taken seriously.

Such forms are not only presented in pop-ups but also in mail, via text and in app. If this was not enough, the company has a solid social media presence that takes care of all responses, thereby adding another essential layer to customer engagement.It is this multi-channel; customer engagement that has given Domino’s the market dominance that it has all over the world.

But what about small companies? One’s that cannot sanction much funds to hire new social media managers? Well, Feedify has the answer.

Feedify to the rescue!
Since the very inception, Feedify has always stretched its leg to cover as much ground as possible in the domain of customer engagement. Our tools are very well adept in handling customer engagement through your website. Let us see the various ways through which customer service can be exemplified with Feedify-


•Push Notifications- With Feedify, just send in a push targeting your visitors based on their on-site activity and you are good to go. It acts like a personalized message targeting to the specific customer and makes them feel valued. What more? You can add direct action buttons with links to direct the subscriber to the next action, anytime you like!

•Visitor Feedback- Want an omnipotent feedback solution for all the visitors? No problem. Feedify offers a Feedback tray that compartmentalizes Feedbacks for you- giving a sophisticated touch to feedbacks.The responses reach the concerned department and you are good to go!

•Surveys- Doing product improvement research? You can do that for free with Feedify. Create a survey pop up that eases the process of getting answers from people who matter, without having them open a new tab!

•After sales Feedback- Completed a sale? Want to know how it went? Automate the whole Procedure with Feedify’s ‘After Sales Feedback’. Send a message right in the mailbox of the customer and know how you did!


Impressed? Get started today with Feedify!

The promise of “we care” seems restricted to policy papers and absent from the public domain. The limited spaces where channels of customer to company engagement are open, are often constricted. The grievance response mechanisms are structurally “well-laid-out” but essentially less “thought-out”. And this, doesn’t seem to change on its own.

The absence of any other engagement channel to compete with, in order to compare response satisfaction levels. The teams that handle customer engagement, when limited to just one channel, know that they are the only saviors and they are the only ones they have to compete with.

How Domino’s does it!

On the other hand, the companies that actually are in the good books of the customers- Domino’s- for example, does not rely on a single engagement channel. They do not rely solely on their store managers, or customer service executives in solving the queries but have managed to effectively use the technological channels to cater customer engagement.

In fact, its customers know that even if the manager shows a laid back attitude to addressing their concerns, there will be an after sales feedback message that will ask for the quality of their experience and will be taken seriously.

Such forms are not only presented in pop-ups but also in mail, via text and in app. If this was not enough, the company has a solid social media presence that takes care of all responses, thereby adding another essential layer to customer engagement.It is this multi-channel; customer engagement that has given Domino’s the market dominance that it has all over the world.

But what about small companies? One’s that cannot sanction much funds to hire new social media managers? Well, Feedify has the answer.

Feedify to the rescue!
Since the very inception, Feedify has always stretched its leg to cover as much ground as possible in the domain of customer engagement. Our tools are very well adept in handling customer engagement through your website. Let us see the various ways through which customer service can be exemplified with Feedify-


• Push Notifications- With Feedify, just send in a push targeting your visitors based on their on-site activity and you are good to go. It acts like a personalized message targeting to the specific customer and makes them feel valued. What more? You can add direct action buttons with links to direct the subscriber to the next action, anytime you like!


• Visitor Feedback- Want an omnipotent feedback solution for all the visitors? No problem. Feedify offers a Feedback tray that compartmentalizes Feedbacks for you- giving a sophisticated touch to feedbacks.The responses reach the concerned department and you are good to go!


• Surveys- Doing product improvement research? You can do that for free with Feedify. Create a survey pop up that eases the process of getting answers from people who matter, without having them open a new tab!

• After sales Feedback- Completed a sale? Want to know how it went? Automate the whole Procedure with Feedify’s ‘After Sales Feedback’. Send a message right in the mailbox of the customer and know how you did!


Impressed? Get started today with Feedify!

The promise of “we care” seems restricted to policy papers and absent from the public domain. The limited spaces where channels of customer to company engagement are open, are often constricted. The grievance response mechanisms are structurally “well-laid-out” but essentially less “thought-out”. And this, doesn’t seem to change on its own.

The absence of any other engagement channel to compete with, in order to compare response satisfaction levels. The teams that handle customer engagement, when limited to just one channel, know that they are the only saviors and they are the only ones they have to compete with.

How Domino’s does it!

On the other hand, the companies that actually are in the good books of the customers- Domino’s- for example, does not rely on a single engagement channel. They do not rely solely on their store managers, or customer service executives in solving the queries but have managed to effectively use the technological channels to cater customer engagement.

In fact, its customers know that even if the manager shows a laid back attitude to addressing their concerns, there will be an after sales feedback message that will ask for the quality of their experience and will be taken seriously.

Such forms are not only presented in pop-ups but also in mail, via text and in app. If this was not enough, the company has a solid social media presence that takes care of all responses, thereby adding another essential layer to customer engagement.It is this multi-channel; customer engagement that has given Domino’s the market dominance that it has all over the world.

But what about small companies? One’s that cannot sanction much funds to hire new social media managers? Well, Feedify has the answer.

Feedify to the rescue!
Since the very inception, Feedify has always stretched its leg to cover as much ground as possible in the domain of customer engagement. Our tools are very well adept in handling customer engagement through your website. Let us see the various ways through which customer service can be exemplified with Feedify-


• Push Notifications- With Feedify, just send in a push targeting your visitors based on their on-site activity and you are good to go. It acts like a personalized message targeting to the specific customer and makes them feel valued. What more? You can add direct action buttons with links to direct the subscriber to the next action, anytime you like!


• Visitor Feedback- Want an omnipotent feedback solution for all the visitors? No problem. Feedify offers a Feedback tray that compartmentalizes Feedbacks for you- giving a sophisticated touch to feedbacks.The responses reach the concerned department and you are good to go!


• Surveys- Doing product improvement research? You can do that for free with Feedify. Create a survey pop up that eases the process of getting answers from people who matter, without having them open a new tab!

• After sales Feedback- Completed a sale? Want to know how it went? Automate the whole Procedure with Feedify’s ‘After Sales Feedback’. Send a message right in the mailbox of the customer and know how you did!


Impressed? Get started today with Feedify!

Feedify provides chrome push notification, chrome browser subscribers on Google, desktop, Feedify also provide push notifications which helps to marketers to participate their promotion strategy with push notification services.

Total Views: 34Word Count: 1568See All articles From Author

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